Frontdesk

About us

Ong Bun Pension House is a welcoming accommodation establishment dedicated to providing exceptional hospitality and service to our guests. We pride ourselves on creating a warm, professional environment where staff and guests alike feel valued and respected. Our mission is to deliver outstanding customer service whilst maintaining the highest standards of professionalism and courtesy in all interactions.

About the role

We are seeking a dedicated and personable Frontdesk professional to join our team at Ong Bun Pension House in Iloilo City, Iloilo. This is a full-time position that serves as the first point of contact for our guests and plays a crucial role in shaping their experience with us. As a key member of our administration and office support team, you will be responsible for managing guest arrivals, departures, and inquiries whilst maintaining our reputation for exceptional service and hospitality.

Key responsibilities

• Greet guests warmly upon arrival and provide a smooth check-in process, ensuring all necessary documentation is completed accurately
• Answer incoming telephone calls and direct enquiries to appropriate departments or staff members in a professional manner
• Manage guest reservations, bookings, and cancellations using the property management system
• Provide information about room facilities, local attractions, dining options, and other services available at the pension house
• Handle guest complaints and concerns with empathy and professionalism, escalating issues to management where necessary
• Process guest check-outs, settle accounts, and arrange payment methods
• Maintain the reception area to ensure it is clean, organised, and presentable at all times
• Coordinate with other departments including housekeeping, maintenance, and management to ensure guest needs are met promptly
• Manage keys, mail, and messages for guests with accuracy and confidentiality
• Perform administrative tasks such as data entry, record-keeping, and filing
• Monitor and report on daily operations, occupancy rates, and any incidents or issues that arise

What we're looking for

• Proven experience as a receptionist or in a similar front-facing customer service role within the hospitality industry
• Excellent communication skills in English, both verbal and written
• Strong interpersonal abilities with a genuine passion for providing exceptional customer service
• Proficiency in using computer systems, property management software, and Microsoft Office applications
• Ability to remain calm and composed when handling difficult situations or guest complaints
• Excellent organisational and time management skills to juggle multiple tasks efficiently
• Professional appearance and demeanour at all times
• High level of attention to detail and accuracy in documentation
• Flexibility to work various shifts, including weekends and public holidays as required
• Knowledge of local Iloilo City attractions and services is advantageous
• Certification or training in hospitality or customer service is preferred but not essential

What we offer

• Competitive salary package commensurate with experience and qualifications
• Opportunities for career development and advancement within our growing organisation
• A supportive and collaborative work environment where your contributions are valued
• Staff benefits including meal allowances and employee discounts on accommodation
• Training and development programmes to enhance your professional skills
• A chance to be part of a dynamic hospitality team committed to excellence
• Work-life balance initiatives and a flexible approach to scheduling where possible

Apply now

If you are a customer-focused professional with a passion for hospitality and are ready to make a positive impression on every guest who walks through our doors, we would love to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and any supporting documents to our recruitment team. Join Ong Bun Pension House and be part of our commitment to delivering outstanding service to our guests.