FrontDesk Executive

Job highlights

• Minimum 3 years of experience in the Hospitality or Service Industry
• Proficient in client management
• Candidates with dedicated experience in the hospitality industry,particularly in Front Office roles,will be preferred,provided they meet all other criteria specified in the job description
• Years of experience: 4-7 years

We are hiring Sr.Front desk executive for one of our client for multiple locations

Years of experience: 4-7 years

Job Description for Senior Front Desk Executive:

Responsibilities:

• Manage inquiries via phone and email.
• Ensure adherence to Studio Standards.
• Compile front office statistics and generate related reports.
• Maintain high standards of conduct, dress, hygiene, and appearance for self and colleagues.
• Coordinate with Contact Center and Pan India Head of Front Desk according to protocols.
• Schedule consultations in coordination with Studio Manager and Consultants (target based).
• Prepare weekly and monthly reports.
• Conduct monetary transactions following established protocols.
• Collaborate with the accounts department on financial transactions, quotations, and receipts.
• Foster relationships and communication with all departments, ensuring seamless coordination.
• Resolve guest issues effectively and courteously, adhering to international standards of quality.
• Maintain patient data accurately in software systems as per protocol.
• Ensure achievement of targets set for the Front Desk.

Desired Candidate Profile:

• Minimum 3 years of experience in the Hospitality or Service Industry.
• Excellent communication skills in English and Hindi.
• Strong telephone etiquette and client handling skills.
• Knowledge of routine operations management.
• Highly motivated and results-oriented.
• Proficient in client management.
• Professional and presentable appearance.
• Candidates with dedicated experience in the hospitality industry, particularly in Front Office roles, will be preferred, provided they meet all other criteria specified in the job description.