Frontdesk/Service Associate

• Company: PrimeGolf
• Position: Service Associate
• Department: Operations / Customer Service

Reports To: Supervisor / Operations Manager

JOB SUMMARY

The Service Associate is responsible for maintaining the cleanliness, orderliness, and overall appearance of the PrimeGolf facility while providing friendly, professional, and attentive customer service.

The position plays an important role in creating a clean, safe, comfortable, and enjoyable environment for customers. The Service Associate is expected to assist customers with their basic needs, maintain assigned areas, monitor cleanliness and safety, and support the daily operations of the store.

KEY RESPONSIBILITIES1. Store Cleanliness & Maintenance

• Maintain the cleanliness and orderliness of the entire assigned area.
• Regularly clean floors, tables, chairs, counters, equipment, and other customer-accessible areas.
• Clean and maintain the golf area, customer waiting areas, service areas, and other designated spaces.
• Ensure that trash bins are properly emptied and maintained.
• Keep cleaning materials and supplies properly stored and organized.
• Immediately clean spills, dirt, or other messes to prevent accidents and maintain a pleasant environment.
• Conduct regular area inspections to ensure that cleanliness standards are consistently maintained.
• Report damaged facilities, equipment, fixtures, or maintenance concerns to the Supervisor.
• Assist in maintaining the cleanliness of restrooms and other common areas, when assigned.

2. Customer Service

• Welcome customers in a friendly, polite, and professional manner.
• Assist customers with basic inquiries and requests.
• Provide clear and courteous information regarding PrimeGolf services, facilities, rules, and procedures.
• Assist customers in locating the appropriate area, equipment, or service.
• Respond promptly and professionally to customer concerns.
• Maintain a positive and approachable attitude when dealing with customers.
• Ensure that customers feel comfortable and properly assisted during their visit.
• Immediately refer complicated complaints or concerns to the Supervisor.

3. Golf Area Assistance

• Ensure that assigned golf areas are clean, organized, and ready for customer use.
• Check that equipment and customer areas are properly arranged.
• Assist customers with basic instructions or directions when necessary.
• Monitor the assigned area and report unsafe conditions or damaged equipment.
• Ensure that customers follow applicable facility rules and safety guidelines.
• Inform the Supervisor immediately of accidents, incidents, or safety concerns.

4. Safety & Security

• Maintain a clean and hazard-free work environment.
• Immediately address or report slippery floors, spills, damaged equipment, obstructions, or other potential hazards.
• Follow all PrimeGolf safety procedures and operational policies.
• Assist customers during emergencies and immediately notify the Supervisor or designated personnel.
• Remain alert while assigned to customer areas.
• Do not leave the assigned post without proper authorization or proper endorsement.

5. Daily Operations Support

• Assist with opening and closing preparations as assigned.
• Help prepare customer areas before opening and restore them after operations.
• Assist in arranging furniture, equipment, and supplies when necessary.
• Support the team during busy periods and high customer volume.
• Assist other team members with reasonable operational tasks when required.
• Ensure that assigned duties are completed before the end of the shift.

6. Customer Area Monitoring

• Regularly inspect customer areas to ensure they remain clean and organized.
• Monitor customer behavior and politely remind guests of facility rules when necessary.
• Immediately report unusual incidents, customer complaints, accidents, or property damage to the Supervisor.
• Ensure that unattended items or lost-and-found belongings are properly endorsed to management.

7. Professional Conduct

• Maintain proper grooming, hygiene, and uniform standards at all times.
• Be punctual and reliable in reporting for scheduled shifts.
• Remain attentive and professional while on duty.
• Avoid unnecessary use of mobile phones while working.
• Maintain a respectful and cooperative attitude toward customers, co-workers, supervisors, and management.
• Follow instructions given by the Supervisor or authorized management personnel.

QUALIFICATIONS

• At least College graduate; college-level or graduate is an advantage.
• Previous experience in customer service, housekeeping, hospitality, retail, recreation, or similar roles is preferred.
• Good communication and interpersonal skills.
• Customer-oriented and service-minded.
• Physically capable of standing, walking, cleaning, and performing routine operational tasks for extended periods.
• Willing to work on shifting schedules, weekends, and holidays.
• Can work effectively in a fast-paced and customer-oriented environment.
• Must be reliable, responsible, hardworking, and willing to learn.

Pay: Php19,000.00 - Php28,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person