Frontend Tech Sp - Engr

Job responsibility

• Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice Data products

• Responsible for handling personal KPIs/KRAs

• Team player, Tech Savvy

• Responsible for high level of customer focus

• Having a strong hold on telecom products of leased line and voice products

  Shift Working

Working in shifts (24/7)

**Key Customer**   End customer, authorized signatories, clients  Internal teams                  **Necessary**    **Preferred**    **Skills**  

• Excellent communication skills and hold on English Hindi
• Strong customer handling skills
• Customer centric and high focus on customer facing processes
• Excellent grip on high end leased line and voice products
• Excellent hands on experience in handling QRC at call centre for Premium Customer Base
• Sound Knowledge in Telecom Technology

Industry preferred from Technical - Call Centre / BPO / KPO /

Diversity

. Qualification Any Graduation / Diploma . . Overall Work Experience

• Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
• Hands on experience in voice and data products people handling and customer interaction

. Behavioural Attributes

• Strong customer focus

• Good analytical skills

• Strong communication and interpersonal skills

• Inclination towards innovation

• Good Computer Knowledge

  . .

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