Frontline & Admin Officer

Job details

• 3 months contract with the possibility of extension.
• Mon to Thurs: 8am to 5.30pm; Fri: 8am to 5pm

Key responsibilities

• Frontline & Customer Service

  • Attend to walk-in, counter, phone and email enquiries, providing clear guidance on eligibility, application procedures and required documents.
  • Check application details and supporting documents for accuracy and completeness before processing.
  • Assist with standard and specialised applications, amendments, record searches, and the collection of documents and certificates.
  • Prepare applicants for appointments and ceremonies, checking attendance and ensuring all requirements are met.
  • Follow up on outstanding matters and coordinate with relevant officers to resolve complex or escalated cases.

• Administrative & Operational Support

  • Review documents and follow up with applicants on outstanding requirements, including required face-to-face meetings.
  • Assign cases through the system and conduct weekly follow-ups to ensure timely review and verification by authorised officers.
  • Prepare facilities, certificates and supporting documents for ceremonies, including Saturday services.
  • Process requests for historical records and certificate extracts.
  • Support records digitisation, including preparing documents for scanning, checking scanned copies, uploading records and archiving physical documents.
  • Perform other duties assigned by the supervisor.

About you

• Minimum Diploma in any discipline.
• Patient and professional when attending to public enquiries.
• Meticulous in checking documents and maintaining accurate records.
• Able to coordinate follow-ups and handle sensitive enquiries with discretion.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Dynamic Human Capital Pte Ltd (EA Licence No: 12C6253)

Lisa Gunawan (Registration No: R24123448)