Frontline Operations Advancement Program

• $66,274 - $73,452 + 15.4% super
• TAS - Burnie,TAS - Hobart,WA - Perth
• Ongoing opportunities with flexible working arrangements

We are seeking passionate, client focused individuals to join our Frontline Operations Advancement Program.

As a Service Delivery Officer, you will work in a scheduled contact centre environment, providing high-quality service to clients.

You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You’ll also assist clients with debt management and process account activities received through various channels, including phone, paper, webchat, email and online portals.

You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.

You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You’ll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.

Program placements will be offered on an ongoing basis in Burnie, Hobart or Perth.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

Candidate information kit (PDF, 306KB) Opens in new window

Candidate information kit (docx, 2.25MB) Opens in new window