Frontline Support Representative

About the Role:

As a Frontline Support Representative for a clothing account, you will be the first point of contact for customers, delivering exceptional support across voice, chat, and email channels. This is a 3-4 month seasonal role, with an opportunity for full-time employment based on your performance and the client’s business needs.

Key Responsibilities:

• Handle inbound customer inquiries via voice, chat, and email in a professional and timely manner.
• Assist customers with orders, billing concerns, product inquiries, and account issues while ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for record-keeping and reporting purposes.
• Collaborate with team members and other departments to address customer needs effectively.
• Maintain brand standards and ensure a positive customer experience at all times.

Qualifications:

• At least 1 year of customer service experience in a BPO or retail environment (voice, chat, and email experience preferred).
• Strong communication skills in English, both verbal and written.
• Ability to multitask, problem-solve, and handle customer concerns with empathy and professionalism.
• Basic computer literacy and familiarity with CRM systems or customer service tools.
• Willingness to work on shifting schedules, weekends, and holidays if required.

What We Offer:

• Competitive hourly rate of $3.50 per hour (earn up to ₱33,000–₱35,000 per month).
• Opportunity for full-time employment based on performance.
• Comprehensive training and ongoing support.
• Dynamic work environment with opportunities for career growth.

Pay: Php33,000.00 - Php35,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Required)
• Live chat: 1 year (Preferred)

Language:

• English (Required)

Location:

• Cebu City, Cebu (Required)

Work Location: In person