Frontline Support Specialist

How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible!

As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions.

Come closer to #LifeAtOrange!

Frontline Support Specialist

Location: Str. Gara Herastrau, Nr. 4, Sector 2, Bucuresti

What we’re looking for

We are seeking a counselor to handle the daily activities of our Human Resources department for employees based in France.

What you’ll be doing

• Handle various administrative requests related to payroll management received via the Ticketing system, respecting processing deadlines (absences, work schedules, promotions, telecommuting, sick leaves, information requests, etc.)
• In certain situations, communicate with employees via Teams/Email to address received requests
• Organize and maintain employee files
• Update internal databases
• Manage payroll
• Ensure the compliance of administrative documents
• Update documentation in case of procedural changes
• Monitor activity (reports, dashboards, etc.)
• Stay in contact with the support team based in France to provide solutions to employees
• Qualify received requests as needed

What you need to know/have

• French – B2 level
• Interest in HR, with an analytical and synthesis mindset always seeking solutions
• Efficiency in completing daily tasks
• Good interpersonal skills, listening, and supporting/assisting employees
• Ease in communication and teamwork
• Rigor and autonomy in executing tasks and working methods
• Reactivity and proactivity in handling cases to resolve various issues
• Versatility and a desire to develop new skills
• Respect for governance and current regulations
• Basic knowledge of Excel

What’s in it for you?

• Performance Bonuses – based on your results & the company’s;
• Loyalty Bonuses, if you extend your stay;
• Electronic Meal Tickets - as you imagine;
• Medical & Life insurance for you - facilities for your family, too;
• #WFH & Flexible hours;
• Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication!];
• Special grants on Smartphones & devices; discounts for Orange products & services;
• Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
• Wellbeing Programs – we support your Zen;

Orange Services is about bringing together people and technology.

Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

Apply and let’s have a remote-talk.

At Orange, you can .

We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.