Frontline Support Worker

• Permanent part time
• Two roles available
• Maximum term contract until 31 December 2028

ABOUT MURRI WATCH

Murri Watch is a not-for-profit, Aboriginal Community Controlled Organisation, incorporated in 1991. We are dedicated to:

• Reducing First Nations deaths and self-harm in custody by promoting the physical, cultural, economic, and social well-being of our community.
• Leading in culturally proficient and community-sensitive services for First Nations individuals vulnerable to contact with the police, affected by intoxication, watch-house detention, homelessness, or at risk of homelessness.
• Ensuring continuity of care through specialised skills in engagement, assessment, creative interventions, and navigating human services support systems.

THE ROLE

An opportunity exists in the Mackay Community Patrol and Cell Visitors Programs, roles range from approx. 8-30 hours per week. The objective of a Frontline Support Worker is to:

Provide immediate assistance and support to individuals in crisis or facing difficult situations, ensuring their safety, well-being, and access to necessary resources. This role involves direct interaction with clients, conducting needs assessments, offering emotional support, and coordinating with other service providers to deliver comprehensive care.

For a copy of the full Position Description, please email**[email protected]****.**

ABOUT YOU (Key Selection Criteria)

• Demonstrated knowledge and understanding of the cultural issues, barriers, and solutions to improving the quality of life of Aboriginal and Torres Strait Islander people in contemporary society.
• Ability to communicate orally and in a writing style appropriate to the intended audience including communicating effectively and sensitively with Aboriginal and Torres Strait Islander people and communities.
• Highly developed interpersonal skills including conflict resolution, liaising, negotiating outcomes for Aboriginal and Torres Strait Islander people, and networking including a sound knowledge of community, government, and non-government service providers.
• Demonstrated ability to maintain a high level of confidentiality.
• Demonstrated proficiency in the use of Microsoft programs including Word, Excel, and Outlook.
• Ability to work independently and as part of a team.
• Ability to work flexible hours/shift work as required.
• Provide the names and contact details of two Aboriginal / Torres Strait Islander people from your community that are willing to act as referees for you.
• Satisfactory clearance of a criminal records check.
• Possession of current “Blue Card for Child Related Employment” or willing to obtain.
• Possession of a current First Aid Certificate or willing to obtain.
• Possession of a current open Queensland driver’s licence.

WHY WORK FOR US

• Generous Salary Packaging benefits to help you maximise your take home pay by reducing the amount of tax you pay. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; novated car leases; or superannuation.
• Culturally safe and inclusive team and culture.
• Access to Employee Assistance Programs, wellbeing resources and ongoing training, learning and professional development support.

HOW TO APPLY

Please submit a Cover Letter addressing the above key selection criteria and why you would be a good fit for the role, as well as your resume/CV.

Applications close: 5th November 2026 5:00pm

This role is covered by the Social, Community, Housing and Disability Services Award – Level 2.