Frontline Training and Development Coordinator

TeachInnovateDevelop

Do you enjoy helping others succeed? Are you someone who can take a complicated process, make it easier to understand, and help others put it into practice? Do you notice opportunities to make workflows better and enjoy finding solutions?

If so, we’d love to meet you!

Community Health Centers of South Central Texas (CHCSCT, Inc.) is looking for an energetic and knowledgeable Frontline Training and Development Coordinator to help our frontline teams grow, learn, and succeed.

This is not a supervisory role. Instead, you’ll be a hands-on training and development resource for our Customer Service Representatives (CSRs), working alongside Lead CSRs, clinic leadership, Eligibility, Quality Improvement, and other teams.

Your Role Will Center Around Three Things TechnicalInnovativeEffective.

Be the Technical Resource

Become a go-to resource for frontline workflows, including patient registration, scheduling, insurance verification, eligibility screening, Sliding Fee Discount Program requirements, documentation, charge entry, and customer service. You’ll help ensure staff understand organizational policies, applicable Federal and State programs, and relevant HRSA requirements.

Bring Innovation to the Frontline

Look for better ways to do the work. Through audits, staff feedback, and workflow observations, you’ll identify trends and opportunities to make frontline processes more accurate, efficient, consistent, and patient-friendly.

Make Training Effective

Bring training to life through hands-on learning, coaching, demonstrations, and real-world practice. You’ll support new-hire onboarding, ongoing education, refresher training, and competency assessments—helping staff not only learn a process but feel confident putting it into practice.

What You’ll Do

• Train and coach new and existing frontline staff.
• Conduct chart, registration, eligibility, and workflow audits to identify trends and training opportunities.
• Turn audit findings and recurring challenges into practical training and coaching.
• Partner with Lead CSRs and frontline teams to strengthen workflows and consistency across locations.
• Support the rollout of new or updated policies, programs, systems, and workflows.
• Keep training materials, competency tools, workflow guides, and procedures current and easy to use.
• Share trends, compliance concerns, and improvement opportunities with Training and Development, Quality Improvement, and appropriate leadership.

What You’ll Bring

We’re Looking For Someone Who Is

• A strong communicator who genuinely enjoys teaching and developing others.
• Knowledgeable about healthcare front office operations, registration, scheduling, eligibility, or similar functions.
• Creative and willing to look for new and better ways to accomplish the work.
• Comfortable providing one-on-one coaching and group training.
• Detail-oriented and able to recognize patterns, trends, and opportunities for improvement.
• Collaborative, approachable, and comfortable working with employees at different experience levels.
• Able to balance technical accuracy and compliance with a positive, engaging approach to training.
• Able and willing to travel regularly between CHCSCT locations. Travel is an essential requirement of this position.
• Experience with electronic health records is preferred, and eClinicalWorks experience is a plus.

Ready to Make an Impact?

Every great patient experience starts with a frontline team that feels prepared and confident.

As our Frontline Training and Development Coordinator, you’ll have the opportunity to develop people, improve processes, and help create a stronger and more consistent frontline experience across CHCSCT.

If you love teaching, problem-solving, and helping others succeed, we want to hear from you!