Frontline Travel Consultant

Join Queenstown isite team as a fixed-term full-time Travel Consultant -- starting now, with the possibility to transition to a permanent staff at the end of summer season!

About Us:

Tāhuna Queenstown isite Visitor Information Centre is Queenstown’s only official visitor information centre and part of the nationwide Tourism New Zealand and Government approved isite Network. It is one of about 50 nationwide isites to give visitors unbiased travel advice, forward itinerary planning, activities bookings and transport in Queenstown and around New Zealand.

About the Role:

As a Travel Consultant at Queenstown isite, you'll have the unique opportunity to be the face of adventure in one of the world's most stunning destinations. Your role will involve helping travellers plan their dream vacations, booking accommodations, activities, and more, all while providing top-notch customer service. Your responsibilities will include:

• Booking travel, accommodations, and activities for both locals and visitors, working closely with tourism operators.
• Crafting personalised itineraries and travel documents for individual travellers and groups.
• Collaborating with our team to ensure every customer receives top-notch, efficient, and accurate service.
• Staying up-to-date with industry trends and product knowledge through regular training.
• Striving to meet team and individual sales targets while enjoying incentives for your hard work.

Benefits and Perks:

At Queenstown isite, we believe in nurturing your growth and passion for the travel industry. Here's what you can expect:

• Opportunities to obtain New Zealand Tourism qualifications.
• Access to industry events and extensive training.
• Experience Queenstown's exciting activities -- loads of fun waiting for you.
• Reward-based incentives and well-deserved recognition.
• A friendly and supportive work environment.

What We're Looking For:

To excel in this role, we're seeking individuals with:

• Proven sales experience and a knack for thriving in a target-driven environment.
• Outstanding customer service skills.
• The ability to multitask, handle pressure, and stay self-motivated.
• In-depth knowledge of Queenstown and its surrounding regions.
• Proficiency in computer systems, with a quick learning curve for new tools.
• A strong desire for continuous learning and staying updated on product changes.
• The legal right to work and live in New Zealand.
• Availability to work on weekends, ensuring our customers receive exceptional service around the clock.
• Multilingual capability is a bonus. Mandarin language skill is considered a strong advantage.