Frontliner

Key Responsibilities :

• Monitor incoming leads in Kommo CRM and respond within SLA (max 10 business minutes)
• Chase incomplete robot-form submissions (e.g. missing Brand Concept, Target Opening Date) until data is complete
• Answer follow-up questions outside the form via WA/DM — except pricing
• Cross-check submitted data (use type, area, technical specs) against available zoning/units and flag mismatches (e.g. power requirement exceeds unit capacity, grease trap needed but unsupported)
• Score each lead Hot / Warm / Cold based on data completeness, urgency (target opening date), and brand-concept fit
• Schedule site visits for qualified leads
• Compile a handoff summary combining robot data + qualitative notes
• Keep Cold/incomplete leads in a nurture follow-up cycle instead of dropping them

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or any related field (preferred).
• 1–2 years of experience in sales, inside sales, customer service, or a related role.
• Excellent communication skills (both verbal and written), with the ability to engage prospects confidently.
• Experience using CRM systems.
• Highly organized, persistent, and capable of managing multiple leads simultaneously.
• Fluent in English.