FSE-ASP IT Support Tech

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.

Key Responsibilities

• First-line IT equipment support for field engineers and approved service providers (3rd party contractors).
• Become subject matter expert on all Delta service teams’ procedures and processes
• Maintain laptop and peripheral inventory accurately to support operations and audits
• Manage all aspects of laptop deployment (prepare, pack, ship, track, and receive)
• Manage and enhance laptop lifecycle: periodic (quarterly) return for updates, inspection, imaging or re-imaging.
• Prepare documentation needed to train field engineers and approved service providers on the use of the laptops as needed.
• Maintain, enhance, create, update, and distribute documentation for standard operating procedures.
• Collaborate with local IT Infrastructure team.
• Identify and execute improvements and enhancements to the existing tools and processes

Minimum Qualifications 4-5 years strong IT Client Services Support and IT Infrastructure experience, willingness to work, good communication, and actual or potential customer service skills.

Preferred Qualifications Specific program experience from IT domain.

Benefit at Delta Electronics Americas Benefit at Delta Electronics Americas : Life at Delta

EEO Statement Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.