FTC Apprentice - Technology Support Specialist

Position: Apprentice - Technology Support Specialist

Term: Part time

Classification: Classified/Exempt

Location: Franklin Technology Center

Qualifications:

• Student, in good standing with the Computer Information Systems Program at Franklin Technology Center.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of focus.

Supervisory: No

Reports to: Director of Information Technology, Director of FTC

Code: 001-2225-6161-0855-00000-1-000

Job Code: 2769

Summary

Under direct supervision of Joplin Schools Technology Services, the apprentice from the Franklin Technology Center Computer Information Systems program will install, maintain, test, and repair systems. The student/employee will work with their program instructor, FTC Special Services Coordinator, and Technology Services to meet the competencies/goals of their apprenticeship program.

Duties and Responsibilities

• Performs basic problem solving and assistance on various software applications and hardware systems.
• Provide individual instruction and/or training to users on new or updated technologies.
• Performs routine technical assistance and maintenance duties.
• Document projects and processes.
• Assists with tracking inventory levels of equipment, materials, and software.
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, and software.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Maintain current knowledge of technology, equipment, applicable laws, regulations, standards and/or systems.
• Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Student, in good standing with the Computer Information Systems Program at Franklin Technology Center.

Knowledge, Skills and Abilities Required

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of focus.
• Records maintenance skills.
• Ability to provide direction to staff and/or student to resolve technological issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve basic computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

Conditions of Employment

• Successful completion of apprenticeship documentation with the Franklin Technology Center Special Services Coordinator.

Working Conditions

• Work is normally performed in a typical interior/office work environment.
• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds and/or standing and/or walking.