FTMU Officer

About the role:

First Time Mom Unit Officer (FTMU) are responsible for coordinating and managing projects and programs from planning through completion, ensuring timely delivery and achievement of project objectives. The role also provides administrative and patient support, including appointment scheduling, patient coordination, teleconsultation, and implementation of marketing and maternity-related programs.

Key responsibilities:

• Manage project communications, timelines, resources, deliverables, and stakeholder expectations.
• Coordinate project activities and monitor progress to ensure quality, budget, and timely completion.
• Identify project issues, implement solutions, and adjust plans based on changing requirements.
• Serve as the primary point of contact for project participants and provide regular project updates.
• Coordinate OB-Gyne patient decking, appointments, walk-ins, and doctor endorsements.
• Arrange and facilitate teleconsultations for patients and doctors across various specialties.
• Respond to patient inquiries regarding maternity packages, high-risk pregnancies, and related services.
• Maintain accurate patient and appointment records using Microsoft Excel and HIS.
• Conduct patient follow-ups for scheduled appointments.
• Prepare and analyze monthly FTMU (First Time Mom Unit) decking and delivery reports and present findings to the Marketing Manager.

Qualifications:

• Bachelor's degree or graduate of a four-year college course.
• Proficient in Microsoft Office, computer applications, and electronic devices.
• Strong verbal and written communication skills.
• Excellent organizational, analytical, problem-solving, and project management skills.
• Professional, pleasant, tactful, and courteous when dealing with patients, doctors, and stakeholders.
• Patient and able to manage continuous calls, inquiries, and administrative tasks in a fast-paced healthcare environment.
• Able to work independently while effectively coordinating with different teams and healthcare professionals.