FTTH Technician

Job Summary

We are looking for an FTTH Technician to handle fiber installation, broadband connectivity, troubleshooting, and maintenance activities at customer premises and in the last-mile network. The candidate will be responsible for ensuring timely installation and restoration of FTTH services.

Key Responsibilities

• Install and maintain FTTH/FTTx broadband connections at customer premises.
• Perform fiber cable laying, routing, termination, jointing, and splicing.
• Install and configure ONT/ONU, Wi-Fi routers, and other customer-premises equipment.
• Perform fiber testing using OTDR, Optical Power Meter, and Visual Fault Locator (VFL).
• Identify and rectify fiber cuts, low signal levels, optical power issues, and connectivity problems.
• Troubleshoot customer broadband, LAN, Wi-Fi, and connectivity-related issues.
• Carry out fiber splicing and joint closure activities.
• Perform new connection installations, shifting, restoration, and maintenance activities.
• Coordinate with the NOC and Network/Service Operations Team for technical issues and escalation.
• Ensure all assigned complaints and installations are completed within the defined SLA/TAT.
• Maintain proper records of installations, faults, fiber routes, and customer equipment.
• Follow safety procedures while working on poles, rooftops, customer premises, and outdoor locations.
• Maintain tools and equipment required for field installation and troubleshooting.

Technical Skills

• Good knowledge of FTTH, FTTx, GPON, and fiber optic networks.
• Hands-on experience in fiber splicing and termination.
• Knowledge of ONT/ONU installation and configuration.
• Basic understanding of OLT and GPON architecture.
• Experience using OTDR, Optical Power Meter, and VFL.
• Basic knowledge of LAN, WAN, IP addressing, routers, and switches.
• Knowledge of PPPoE and Wi-Fi router configuration will be an advantage.
• Ability to identify and troubleshoot fiber and broadband connectivity issues.

Educational Qualification

• ITI / Diploma / B.E. / B.Tech in Electronics, Electrical, Telecommunications, Computer Science, or a related field.
• Candidates with relevant FTTH/ISP field experience may also be considered.

Candidate Profile

• 1–3 years of experience in FTTH / ISP / Telecom / Fiber Network.
• Candidates with experience as Fiber Technician, Fiber Optic Technician, Telecom Technician, Network Installation Technician, or Broadband Technician are preferred.
• Willingness to work in the field and travel to customer locations.
• Good communication and customer-handling skills.
• Ability to troubleshoot problems independently.
• Valid two-wheeler driving license and own vehicle will be an added advantage.

Key Performance Indicators (KPIs)

• Timely completion of new FTTH installations.
• First-time-right installation quality.
• Complaint resolution within SLA.
• Reduction in repeat complaints.
• Timely restoration of fiber connectivity.
• Proper documentation of installation and maintenance activities.
• Customer satisfaction.

Alternative Job Titles for Recruitment

FTTH Technician | FTTH Engineer | Fiber Technician | Fiber Optic Technician | Broadband Technician | Telecom Technician | Fiber Installation Technician | Network Installation Technician | ISP Field Technician | Fiber Network Technician

Pay: ₹18,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Fibre splicing: 1 year (Preferred)

Language:

• Tamil (Preferred)

Work Location: In person