Fulfillment Associate

About the Role

We are seeking a highly organized and dependable Fulfillment Associate to join Hiessence Consumer Goods Trading. This is a full-time position based in Pinagbuhatan, Pasig City, Metro Manila.

As a Fulfillment Associate, you will be responsible for accurately processing customer orders, preparing shipments, coordinating deliveries, and ensuring that Hiessence aroma diffuser machines, fragrance oils, and accessories are packed and dispatched efficiently. You will work closely with the Warehouse, Sales, Customer Experience, and Logistics teams to ensure timely and accurate order fulfillment while maintaining the highest standards of product quality and customer satisfaction.

Key Responsibilities

• Receive and process customer orders from various sales channels and internal systems.
• Pick, pack, and prepare aroma diffuser machines, fragrance oils, and accessories for delivery.
• Verify product quantities, model specifications, and order accuracy before dispatch.
• Coordinate with the Quality Checker to ensure all products meet quality standards prior to shipment.
• Ensure orders are properly packed to prevent damage during transportation.
• Prepare delivery documents, packing lists, invoices, and shipping labels.
• Coordinate with logistics partners and couriers to ensure timely order dispatch and delivery.
• Monitor order status and provide updates to the Sales and Customer Experience teams.
• Maintain accurate inventory movement records and report discrepancies.
• Assist in stock replenishment, inventory counting, and warehouse organization.
• Process returns, exchanges, and replacement orders in accordance with company policies.
• Maintain cleanliness, organization, and safety within the fulfillment and warehouse areas.
• Support warehouse operations and perform other related duties as assigned.

What We're Looking For

• Previous experience in order fulfillment, warehouse operations, logistics, inventory, or e-commerce fulfillment is preferred.

• Strong attention to detail and commitment to order accuracy.

• Good organizational and time management skills.

• Ability to work efficiently in a fast-paced environment while meeting deadlines.

• Basic computer skills, including Microsoft Office and inventory systems.

• Good communication and teamwork skills.

• Physically fit and capable of lifting and moving products when required.

What we offer

At Hiessence Consumer Goods Trading, we believe that every fulfilled order represents our commitment to customer satisfaction. We offer competitive compensation, a collaborative work environment, opportunities for career growth, and ongoing training to help our employees succeed.

You'll become part of a growing company that values teamwork, efficiency, accountability, and operational excellence.

About us

Hiessence Consumer Goods Trading is a leading provider of premium smart aroma diffuser machines and high-quality fragrance oils in the Philippines. We specialize in innovative scenting solutions for homes, offices, hotels, retail stores, wellness centers, and commercial establishments. Our commitment to quality products, reliable service, and exceptional customer experiences continues to drive our growth and success.

Ready to join our team? Apply now to start your career as a Fulfillment Associate at Hiessence Consumer Goods Trading. We look forward to hearing from you!