Fulfillment Associate

Job Overview:

We are seeking a motivated and hardworking Fulfillment Associate to join our team. As a fulfillment associate, you will be the behind-the-scenes driving force of our retail and wholesale sales by fulfilling orders and special requests worldwide! Get to know and work with our highly motivated and positive team, discover how we can help you grow and develop your career with us, and be introduced to sustainable living through our earth friendly products. If you are up for the challenge, then this opportunity is perfect for you!

Responsibilities

• Achieve individual and brand goals for “ship from store” and “store to store” productivity while complying with fulfillment standards and procedures
• Ensure fulfillment area standards are maintained in an organized and clean manner
• Maintain accuracy, organization, and attention to detail in fulfillment duties
• Restock, organize and prepare merchandise for shipping
• Proactively engage and learn to become fully proficient with digital components related to the position
• Record and verify shipping information with all necessary documentation
• Have all orders ready by UPS/USPS/FedEX/DHL pick up times
• Develop and maintain positive customer relationships; respond to and resolve customer concerns and requests. This may include calling customers to clarify orders.
• Assist team with managing incoming inventory
• Responsible for physical inventory count as directed by leadership
• Quality check inventory and report deficiencies
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings
• Support and embody a positive brand culture through honesty, integrity, and respect
• Efficiently complete tasks/special projects as assigned by brand leadership

Position Requirements

• High school diploma or equivalent
• College Degree Preferred
• Strong organizational skills and highly motivated to excel in a fast paced, motivating environment
• Ability to work effectively using electronic fulfillment system and inventory management systems
• Basic computer skills and ability to work with Microsoft Suite (Excel, Outlook, Word, etc)
• Interest in sustainable living and making an active effort to reduce individual footprint
• Prior fulfillment experience preferred
• Prior experience working in a fast paced, high volume environment
• Ability to manage multiple tasks and adapt to a changing, fast paced environment
• Desire to grow professional skillset
• Capability to lift objects (up to 30lb) with or without reasonable accommodation
• Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching
• Ability to work effectively with peers and leadership to accomplish tasks
• Ability to work independently and in a group environment
• Take pride and care in orders you fulfill for our customers
• Flexibility to work evenings, weekends, and public holidays preferred
• Must have open availability during peak season. Hours may vary and flexibility is a must. Our replenishment demands are time-sensitive - finalizing orders is the priority.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• MUST BE ANSWERED

In 1–2 sentences, what first comes to mind when you think about joining a highly motivated, fast-paced team? What about that environment appeals to you?

Education:

• Associate (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Microsoft Word: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Cottage Grove, MN 55016: Relocate before starting work (Required)

Work Location: In person