Fulfillment Associate

Position Summary

Reporting to the Warehouse Manager, the Fulfillment Associate supports the day-to-day operations of the Fulfillment department with a primary focus on order fulfillment, shipping, receiving, stock organization, replenishment, and general warehouse support.

This is a hands-on seasonal position responsible for accurately picking, packing, and preparing orders for shipment; receiving and organizing incoming inventory; replenishing picking locations; and maintaining clean, safe, and efficient work areas. The role requires strong attention to detail, reliability, and the ability to work efficiently in a fast-paced environment where daily priorities and order volumes may change.

Key Responsibilities

Order Fulfillment

• Accurately pick products according to order requirements and established Fulfillment procedures.
• Pack and prepare orders for shipment, including gift cards, SIM cards, POS terminals, scanners, fixtures, accessories, marketing materials, and other products as required.
• Verify products, quantities, and applicable order information before shipment.
• Prepare and apply shipping labels and required documentation using approved shipping systems and carriers.
• Stage completed orders appropriately for carrier pickup.
• Identify and escalate shortages, damaged products, order discrepancies, or other concerns before shipment.
• Maintain established expectations for order accuracy, productivity, and quality.

Shipping & Receiving

• Receive incoming deliveries, inventory, supplies, and returned materials.
• Assist with unloading, staging, sorting, and organizing received products.
• Verify received quantities and identify visible damage, shortages, or discrepancies.
• Ensure received inventory is moved to the appropriate warehouse, staging, or storage location.
• Assist with the preparation and organization of outbound carrier pickups.

Inventory Organization & Replenishment

• Replenish picking locations from overstock to support daily order fulfillment.
• Organize gift cards, SIM cards, terminals, fixtures, supplies, and other inventory within designated warehouse locations.
• Maintain accurate product placement and return inventory to the correct location after use.
• Assist with stock counts and inventory verification as required.
• Report inventory discrepancies, low stock, damaged products, or incorrect product placement to the Team Lead or Warehouse Manager.
• Assist with staging, sorting, palletizing, and movement of inventory throughout the warehouse.

Warehouse & Seasonal Support

• Maintain clean, organized, and safe picking, packing, receiving, staging, and storage areas.
• Assist with loading and unloading boxes, packages, pallets, and other materials.
• Break down packaging and dispose of waste and recycling according to established procedures.
• Follow proper material-handling and workplace safety procedures.
• Assist with warehouse reorganizations, inventory movements, seasonal setup, and other operational projects as required.
• Adapt to changing order volumes and priorities during peak periods and assist wherever Fulfillment support is required.
• Work collaboratively with Supply Chain Specialists, the Team Lead, Warehouse Manager, and other members of the Fulfillment team.

Qualifications

• High School Diploma or equivalent preferred.
• Previous warehouse, fulfillment, shipping/receiving, retail stock, or similar experience is considered an asset.
• Previous experience picking and packing customer or business orders is considered an asset.
• Basic computer skills and the ability to learn internal order and shipping systems.
• Strong attention to detail, organization, and commitment to order accuracy.
• Ability to follow established procedures and instructions.
• Ability to work independently and effectively as part of a team.
• Ability to maintain accuracy while performing repetitive and high-volume work.
• Dependable, punctual, and able to adapt to changing daily priorities.

Physical & Working Requirements

• Ability to lift and handle items weighing up to 50 pounds.
• Ability to stand and/or walk for extended periods throughout the workday.
• Ability to bend, reach, lift, carry, and perform repetitive warehouse tasks.
• Manual dexterity required for picking, packing, labeling, and handling inventory.
• Comfortable working in an active warehouse and Fulfillment environment with mild to moderate noise.
• Workload may increase significantly during peak periods, including the holiday season.
• Position is subject to measurable productivity, quality, and accuracy expectations.

Pay: From $20.00 per hour

Expected hours: 20.0 – 40.0 per week

Ability to commute/relocate:

• Etobicoke, ON M9C 5K5: reliably commute or plan to relocate before starting work (required)

Work Location: In person