Fulfillment Coordinator

About the role

Crystal Image Paper Marketing Corp. is seeking a detail-oriented Fulfillment Coordinator to oversee the end-to-end order fulfillment process for assigned regular clients. This role focused on ensuring orders are processed accurately, payments are verified, and deliveries are completed on time through effective coordination with internal teams. This position primarily handles order processing and internal coordination.

Key responsibilities

• Manage the end-to-end order fulfillment process from confirmed orders to release or delivery.
• Review and validate orders by checking item codes, quantities, pricing, and required documents to ensure accuracy.
• Verify proof of payment before processing orders in accordance with company policies.
• Monitor order status and proactively follow up on pending or delayed orders to ensure timely fulfillment.
• Prepare and verify sales orders, delivery receipts, waybills, and other required documents before dispatch.
• Coordinate with the Warehouse, Logistics, Sales, and Accounting teams to resolve order, inventory, documentation, or delivery concerns.
• Maintain accurate fulfillment records and tracking reports.
• Provide temporary support during Sales team absences by processing orders and responding to basic inquiries from assigned sales pages.
• Assist walk-in customers by processing orders, validating payments, and coordinating order fulfillment.

Qualifications

• College graduate or at least College Level.
• At least 1–2 years of experience in Order Fulfillment, Sales Coordination, Customer Service, Administrative Support, or a related role.
• Basic knowledge of sales transactions, billing, and customer account management.
• Familiarity with payment verification, sales order processing, and delivery coordination.
• Proficient in Microsoft Office applications and comfortable using Viber, email, and internal systems for order processing.
• Strong attention to detail with the ability to accurately review item codes, quantities, pricing, and documentation.
• Highly organized, dependable, and able to manage multiple tasks in a fast-paced environment.
• Strong coordination and problem-solving skills.

Work Details:

Schedule: Monday–Saturday | 9:00 AM–6:00 PM
Work Setup: Onsite