Fulfillment Executive- B2B Sales

Role & responsibilities

Job Description Fulfilment Executive

Department: B2B Sales
Reporting To: B2B Fulfilment Head
Location: Bangalore
Open Positions: 1

Role Purpose

The Fulfilment Executive is responsible for ensuring that every B2B order is dispatched accurately, on time, in full, and in accordance with the company's quality standards. This is a highly execution-oriented role that requires the incumbent to be stationed at the dispatch area, performing physical order verification, quality checks, and coordinating with cross-functional teams to ensure seamless order fulfilment.

Key Responsibilities

• Manage day-to-day execution of all B2B order fulfilment activities from the dispatch area.

• Physically verify every B2B order prior to dispatch to ensure:

• Correct product and quantity

• Proper packaging

• Compliance with quality standards

• Conduct quality control (QC) checks within the CRM system and promptly highlight any product or fulfilment discrepancies.

• Coordinate the end-to-end fulfilment process, from order confirmation through successful dispatch and delivery.

• Collaborate closely with Production, Supply Chain, Operations, and Sales teams to ensure timely order execution.

• Monitor order status proactively and resolve fulfilment bottlenecks to avoid delays.

• Escalate inventory shortages, quality concerns, dispatch delays, or operational issues to the relevant stakeholders.

• Ensure accurate documentation, invoicing, and maintenance of order records.

• Handle fulfilment-related customer queries and coordinate timely resolution with internal teams.

• Maintain daily fulfilment reports, dispatch trackers, and issue logs.

• Ensure adherence to fulfilment SOPs and contribute to continuous process improvement initiatives to enhance dispatch accuracy and efficiency.

Key Performance Indicators (KPIs)

• On-Time Delivery (OTD): Ensure orders are dispatched and delivered within committed timelines.
• OTIF (On Time In Full): Ensure complete order fulfilment without shortages, damages, or misses.
• Order Accuracy & Quality: Dispatch orders with the correct products, quantities, packaging, and quality standards.
• Dispatch Accuracy: Minimize fulfilment errors and maintain high operational accuracy.
• Issue Resolution: Timely identification and resolution of fulfilment-related concerns.

Qualifications & Experience

• Graduate (or Undergraduate) in any discipline.

• 2–4 years of relevant experience in:

• Order Fulfilment

• Warehouse Operations

• Dispatch Operations

• Supply Chain

• Customer Service

• Operations

• Experience in Food & Beverage, QSR, Retail, FMCG, E-commerce, or Quick Commerce industries is preferred.

• Prior experience handling high-volume order fulfilment and warehouse/dispatch operations is highly desirable.

• Strong attention to detail with a hands-on execution mindset.

• Ability to work effectively in a fast-paced, high-volume operational environment.

Preferred Industry Background

Candidates from the following industries will be preferred:

• Quick Service Restaurants (QSR)
• Food & Beverage
• FMCG
• Retail
• Quick Commerce
• E-commerce

Preference will be given to candidates with experience handling products with limited shelf life and time-sensitive dispatch operations.

Working Requirements

• 6-day working week (including Saturdays).

• Must be flexible to work in rotational shifts.

• Tentative shift timings:

• 9:00 AM – 6:00 PM

• 11:00 AM – 8:00 PM

• 12:00 PM – 9:00 PM

• Final shift allocation will be communicated upon selection and joining.

• Lunch will be provided at the work location.