Fulfillment Manager

Fresh Factory is seeking a highly motivated and experienced Regional Lead Manager to oversee and drive operational performance across the assigned region. This role is responsible for managing regional operations, ensuring business targets are achieved, maintaining service excellence, and leading cross-functional teams to support business growth.

Responsibilities

• Lead and oversee overall operational activities within the assigned region.
• Ensure operational performance, productivity, and service levels meet company targets and KPIs.
• Monitor warehouse, fulfillment, transportation, inventory, and operational processes across the region.
• Develop and execute operational strategies to improve efficiency, cost control, and customer satisfaction.
• Analyze regional performance data and provide recommendations for continuous improvement.
• Ensure compliance with company policies, SOPs, safety standards, and operational procedures.
• Collaborate with cross-functional teams including Operations, Warehouse, Fulfillment, Inventory, Finance, HR, and Commercial.
• Identify operational risks and implement corrective actions to ensure business continuity.
• Manage regional manpower planning, workforce productivity, and team development.
• Build strong relationships with internal stakeholders, customers, and business partners.
• Prepare and present operational reports, performance reviews, and business updates to management.
• Lead, coach, and develop regional teams to achieve business objectives.

Requirements

• Minimum Bachelor's Degree in Supply Chain Management, Logistics, Operations Management, Business Management, Industrial Engineering, or a related field.
• Minimum 5 years of experience in Logistics, Supply Chain, Warehouse, Fulfillment, or Operations Management.
• Proven experience in a managerial or regional leadership role.
• Strong understanding of warehouse, fulfillment, transportation, and inventory management processes.
• Strong leadership, analytical thinking, and problem-solving skills.
• Excellent communication, stakeholder management, and team management abilities.
• Proficient in Microsoft Office and operational reporting.
• Experience in cold-chain logistics, FMCG, retail, e-commerce, or 3PL industries is highly preferred.
• Willing to be placed in Bitung.

Job Details

📍 Placement: Bitung
💼 Employment Type: Full-time
🏢 Work Arrangement: On-site

Join Fresh Factory and lead operational excellence across the region.