Fulfillment Manager

Type: Full Time

Location: Mexico City, Mexico

Rate: $100,000 MXN/month - $120,000 MXN/month

Vacancy status:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

We use Artificial Intelligence (AI) tools are used to assist in screening, assessment, or selection of potential applicants for this position.

Insight Global is looking for a Senior Manager, Mexico Fulfillment to lead the fulfillment operations for the Mexico market as part of the North America Global Fulfillment team. This role provides both strategic and operational leadership across distribution center operations, outbound logistics, and third-party logistics partnerships to ensure business demand, service-level performance, financial objectives, and growth priorities are achieved. The position partners closely with market, regional, and global stakeholders to drive continuous improvement, create long-term operational strategies, optimize product flow, manage peak-season execution, and lead a multi-year fulfillment roadmap for Mexico.

Must Haves:

• 10+ years of experience in fulfillment operations, logistics management, or vendor/partner management
• 7+ years of leadership or people management experience
• Deep knowledge of Mexico distribution, logistics, trade compliance operations, and partnership models
• Experience leading large-scale, complex business operations within a matrixed organization
• Strong business acumen, financial management, budgeting, and business case development skills
• Proven ability to develop and execute operational strategies and long-term roadmaps
• Strong stakeholder management and cross-functional collaboration experience
• Excellent critical thinking, analytical, problem-solving, and communication skills
• Ability to lead change, drive consensus, and influence senior leaders
• Experience managing third-party logistics providers and fulfillment operations
• Ability to perform effectively in a fast-paced, evolving environment with competing priorities
• Demonstrated executive presence and inspirational leadership

Plusses:

• Bachelor’s degree in Business, Operations Management, Engineering, or a related technical field
• Experience partnering with regional and global fulfillment teams
• Experience with peak-season planning, risk management, and operational execution
• Strong background in productivity improvement, cost optimization, and service-level performance management
• Entrepreneurial mindset with a focus on innovation and continuous improvement
• Commitment to personal accountability and ownership
• Ability to communicate with honesty, transparency, and empathy
• Courageous leadership style with a willingness to challenge the status quo
• Strong relationship-building and team collaboration skills
• Positive attitude with the ability to foster an engaging and enjoyable team culture while delivering results