Fulfillment Manager

The ideal candidate will be responsible for managing warehouse operations. These operations include shipping, inventory, delivery. Your goal will be to increase operational efficiency and ensure a safe environment.

Responsibilities

• Fully responsible for the daily operations and team management of the fulfillment department

• Develop staffing plans and operational strategies, manage supervisors, team leads, and on-site teams

• Oversee key performance indicators including outbound timeliness, accuracy rate, labor efficiency, and labor cost

• Identify issues through operational data and implement improvement initiatives to continuously enhance operational efficiency

• Establish and optimize standard operating procedures (SOPs), workflows, and management standards

• Lead team training, performance management, and talent development

• Coordinate peak season order volumes and workforce planning to ensure stable business operations

• Manage cross-departmental communication, coordination, and resolution of major operational incidents

Qualifications

• 3+ years of experience in dropshipping-related roles

• 2+ years of team management experience; candidates with dropshipping management experience preferred

• Familiarity with WMS, dropshipping operational processes, and KPI management

• Experience working in 3PL warehouses is a plus

• Strong capabilities in data analysis, personnel management, cost control, and process optimization

• Candidates with experience managing Supervisors/Team Leads or leading larger teams are preferred

• Fluent English required; able to independently conduct meetings, cross-departmental communication, and email correspondence

• Excellent bilingual communication skills in both Chinese and English