Fulfillment Supervisor

Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview The Fulfillment Supervisor will supervise order entry, administration, and shipping processes of fulfillment team. This role will ensure all tasks are completed in accordance with AIT's policies and procedures. Additionally, the Fulfillment Supervisor will create shift schedule to include, workstation assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.

Responsibilities

• Supervise the process of fulfillment of orders by; managing the receipt, keying, and processing of orders or changes and determining departmental budgets and costs.
• Organize customer product labeling/fulfillment requests and create proper cost model.
• Work with other internal departments to make sure orders are filled according to agreed time lines
• Work with Operations Manager on coordinating customer roll outs
• Work closely with customers and internal team on 3PL Central WMS software & report development
• Assist in escalation request, research, and address issues with employees. Update process to fit resolutions and continue process improvement flow.
• Manage and assign work schedules, monitor overtime and time off request to assure department coverage based on business needs
• Assign quarterly and annually goals and monitor employee's goals progress
• Track product expiration dates with picture evidence to expand quality control capabilities
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications Education

• High School Diploma or GED equivalent (Required)

Experience

• 3+ years experience in fulfillment and warehouse operations (Required)
• 1+ years experience in domestic, international and cartage freight forwarding warehousing services (Required)

Knowledge, Skills, And Abilities

• Applies fundamental concepts High
• Microsoft Office (Word, Excel, Outlook) Medium

Licenses and Certifications

• Forklift Certification - (Required)

What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.