Fulfillment Support Engineer (Mid level)

DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

Production Support & Operations

· Monitor Manhattan WMOS application health using dashboards, alerts, and system logs

· Respond to L1/L2 production incidents and service requests within defined SLAs

· Perform first-level analysis and escalate complex issues to senior engineers

· Support warehouse operations teams by resolving system-related queries

· Participate in rotational support shifts, including occasional off-hours support as required

Technical Troubleshooting

· Perform initial troubleshooting of:

Manhattan WMOS transactions and workflows

Order processing, inventory, picking, packing, and shipping issues

System integrations between WMOS and external applications

· Review logs and execute basic SQL queries for issue investigation

· Assist in validating fixes and supporting UAT/production verification

System & Data Support

· Support configuration updates and master data maintenance

· Monitor batch jobs and interface jobs for successful execution

· Maintain incident documentation and update knowledge base articles

· Assist with minor defect fixes and enhancement validation

Collaboration & Knowledge Management · Work under guidance of senior WMOS engineers and architects · Coordinate with infrastructure, database, and integration teams for issue resolution · Participate in knowledge transfer sessions and technical training programs · Develop

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