Fulfilment Coordinator

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

• These roles are permanent part-time 60hrs/fortnight & full-time 76hrs/fortnight

• $30.75 base hourly pay rate + penalty rates

• Availability required for this role is 4:00am - 1:00pm weekends and alternating weekend shifts (occasional, 2:00am or 3:00am start to support business needs.)

• Internal role title is Fulfilment Operations Coordinator

About this work area

As Fulfilment Operations Coordinator your responsibilities will include, but are not limited to:

• Supporting the team in planning, coordinating, and performing key fulfilment activities including picking, packing, unloading, loading, and replenishment of customer orders and stock, always with the customer in focus.

• Supervising daily operations within your assigned area, ensuring routines are followed, identifying improvement opportunities, and implementing solutions to optimise performance.

• Maintaining a clean, organised, and safe working environment, ensuring compliance with all safety requirements, Standard Operating Procedures (SOPs), and operational standards.

• Supporting onboarding and on-the-floor training to build co-worker competence, confidence, and operational capability.

• Providing feedback, coaching, and day-to-day coordination to support team performance and successful delivery of agreed KPIs.

• Collaborating with stakeholders across the business to ensure efficient and effective fulfilment operations.

Who you are

As Fulfilment Operations Coordinator you are or have:

• Demonstrated passion for fulfilment operations processes and people’s life at home.

• Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks.

• A strong advocate for a safe working environment, ensuring that hazards are identified and removed.

• Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations.

• A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function.

• Energised by continuous learning, with a renew & improve mindset.

• Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools.