Fulfilment Operations Coordinator

Job Summary

We are excited to announce the launch of our new store in Chandigarh. Following the successful openings of our two stores in Delhi, this new location strengthens our presence in Northern India and brings IKEA closer to customers in one of the countrys most dynamic and culturally rich cities.

As we prepare to open our doors in Chandigarh we are looking for passionate co-workers who share our values, are inspired by home furnishing, and are committed to creating meaningful experiences for our customers. Together, we will make IKEA more accessible, deliver a seamless omnichannel experience, and continue building long-term relationships with the many people in and around Chandigarh.

As a person you are passionate about people, business, IKEA s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

For this role we believe you have

• University/college degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role
• Proven experience in utilizing technical equipment
• Proven record of applying and taking personal initiatives
• Computer skills
• Experience in planning and improving daily operations.
• Confident and clear communication in English both written and verbal.
• Knowledge of retail and/or logistics processes, tools and working methods
• Good knowledge and understanding of KPIs used for success measures in own function
• Understanding of different leadership styles and their usage according to needs and different situations.
• Good knowledge of relevant IT systems/solutions/tools
• Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security.
• Knowledge and skills of safe and efficient forklifts driving working methods according to IKEA rules and local legislation
• Good knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA Culture Values.
• Ability to deliver the results when dealing with the unknown and adapting to changes in Fulfilment Operations.
• Ability to respond to business and customer needs by providing effective solutions within the area of responsibility.

Your responsibilities

• Support the Fulfilment Operations Team Leader in daily running of different parts of the fulfilment unit operations as part of the development assignment.
• Support the team both planning/leading and perform task for major areas of responsibility, picking, packing, unloading, loading and replenishment of goods/orders within the agreed time with the customer in focus.
• Maintain a clean, organised and safe environment throughout the fulfilment unit. Ensure adherence and compliance of all safety requirements, Standard Operating Procedures and secure proper training across function.
• Responsible for the achievement of the goals determined by the Fulfilment Operations Manager or Team Leader, in order to support overall fulfilment operations goals and achieve excellence in running operations.
• Supervise the daily processes in the assigned area of responsibility, identifying and acting on improvement potentials and ensuring that daily routines are followed.

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