Fulfilment Operations Manager

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Location

  Burbank

• Employment type

  Full Time Permanent co-worker

• Department

  Logistics & Supply Chain

• Anticipated Closure Date

  2026-08-30

Why we will love you

Lead the end-to-end daily running fulfilment unit operations. Lead, coach, and develop the operational teams, as well as ensure high-quality performance at the lowest possible cost, with the customer in focus, keeping an everyday safe, sustainable, and healthy work environment in mind.

JOB TYPE – Salary Exempt

SHIFTS – 5 days per week, 3 full weekends a month.

PAY - pay range for this role is between $85000 and $122047

The anticipated posting closing date is on or around 8/30/2026

What you'll be doing day to day

The Fulfilment Operations Manager contributes to a seamless customer experience by securing a safe, efficient, and customer‑centric goods flow process that enables exceptional product availability and order fulfillment at the lowest possible cost. This role leads daily fulfilment operations, drives continuous improvement, and strengthens partnerships that support long‑term sustainable business growth.

• Lead and secure an efficient, high‑quality goods flow process across inbound, replenishment, warehousing, order fulfillment, and outbound operations.
• Maintain and optimize a living capacity plan that ensures strong product availability, accurate replenishment, and timely customer order fulfillment.
• Implement operational improvements, new technologies, and modern ways of working to enhance efficiency and elevate both the customer and co‑worker experience.
• Collaborate closely with Fulfilment Integration, Unit Management, support functions, and external transport/service providers to secure cost‑effective end‑to‑end fulfilment.
• Strengthen communication with inbound and outbound transport planning teams to optimize delivery performance and goods availability.
• Ensure all fulfilment operations comply with IKEA standards, the IKEA Code of Conduct, and local laws related to health, safety, security, and environmental regulations.
• Lead and support the implementation of the Customer Fulfilment Sustainability agenda, taking actions to reduce environmental impact and enable long‑term sustainable profitability.
• Contribute to the development and execution of local business and logistics action plans, aligning operational goals with broader unit strategies.
• Lead, coach, develop, and inspire a high‑performing Fulfilment Operations team, driving competence development, performance culture, and succession planning.
• Foster an inclusive, values‑driven, and safe work environment that embraces diversity, ensures well‑being, and strengthens the IKEA culture.

Our team within IKEA

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Let's connect What you'll need to have

Let´s connect • University degree and 3 years of related experience, or minimum 7 years of related experience

• Minimum 2 years of managerial experience

The starting rate/ salary for this position ranges from 85000 USD to 122047 USD and will be based on relevant work experience.