Full Stack & AI Support Lead (L2/L3 Application Support & Engineering)

Full Stack AI Support Lead (L2/L3 Application Support Engineering)

Location: US Onsite / India Offshore
Experience Required: 8+ Years

Role Summary:
We are seeking an experienced and dynamic Full Stack AI Support Lead to spearhead L2/L3 application support and engineering activities for critical platforms, including the BidIQ Pricing Engine, Guidance Engine, and EnablerSwitch support. Acting as the primary customer-facing technical lead, you will take ownership of incident management, release coordination, stakeholder communication, Root Cause Analysis (RCA) leadership, application stability, and continuous improvement initiatives. You will also oversee technical governance and collaborate seamlessly with offshore teams to guarantee robust, 24x7 operational support.

Key Responsibilities

• Technical Leadership Operations: Serve as the overall technical lead for key pricing and guidance engines, leading P1/P2 incident bridges and critical production escalations.
• Problem Release Management: Drive comprehensive RCA reviews, implement preventive actions, and coordinate releases, deployments, and post-production validations.
• Team Collaboration Governance: Guide offshore support and cloud engineers, participate in governance reviews, service reporting, and client leadership meetings.
• Continuous Improvement: Support minor enhancements, own transition Knowledge Transfer (KT) validation, and drive operational readiness activities.

Mandatory Skills

• Full Stack Development:
  • Java Spring Boot Microservices
  • REST API design and troubleshooting
  • Redis Distributed application architecture
  • API integrations and orchestration patterns
• Cloud Platform (GCP DevOps):
  • Google Cloud Platform (GCP), GCP Cloud Build, and GKE (Google Kubernetes Engine)
  • Kubernetes concepts and troubleshooting
  • Pub/Sub, Cloud Monitoring, and Logging
  • Apigee API Gateway, AlloyDB, Scheduler, and Workflow concepts
• AI Application Support:
  • AI-enabled application support and service consumption troubleshooting
  • Google ADK Agents Gemini API integrations
  • RAG-based application architectures
  • Prompt execution flow understanding
• AMS Production Support:
  • L2/L3 Support, Incident Problem Management
  • Root Cause Analysis (RCA) Service Request Fulfillment
  • Release Management, Change Management, SLA Management
• Leadership Communication:
  • Customer-facing leadership and executive communication
  • Technical governance, KT management, and offshore coordination
  • Risk and escalation management

Good-to-Have Skills

• Dataflow
• Healthcare Life Sciences domain experience
• DevOps CI/CD tools
• AI-led operations tools and automation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.