Full Stack Engineer

Company Description

HookedCRM streamlines business operations by uniting calling, scheduling, lead management, and reporting into a single, efficient workspace. Our advanced Tacklebox AI suite enhances productivity by providing real-time call transcription, live suggestions, and automatic CRM updates. Tailored for organizations of all sizes, from small teams to enterprises, HookedCRM is designed to scale effortlessly and simplify workflows from the first call to the final report.

Role Description

This is a full-time position for a Full Stack Engineer. Responsibilities include designing, building, and maintaining both server-side and client-side solutions. The engineer will work on front-end interfaces and back-end logic, ensuring seamless integration and optimal software performance. This role also involves debugging, optimizing code, and collaborating with cross-functional teams to deliver innovative and scalable solutions.

Responsibilities

• Develop & Maintain:

  Design, deploy, and maintain full-stack applications across our product portfolio.

• Front-End:

  Implement features using React, Vue, and/or Next.js.

• Database Architecture:

  Architect and scale relational (PostgreSQL, RDS/Aurora) and NoSQL (MongoDB, DynamoDB, Firebase) data layers.

• Cloud Infrastructure:

  Provision, deploy, and manage AWS infrastructure using Terraform.

• API Development:

  Build and consume REST and GraphQL APIs for seamless integration.

• Backend: Build and maintain back-end services using Node.js and .NET

• Security:

  Implement coding best practices and security frameworks; knowledge of Vault and similar technologies a strong plus.

• Optimization:

  Troubleshoot, debug, and optimize for performance at scale.

• Version Control:

  Manage code using Git with disciplined branching and review practices.

• Collaboration:

  Partner with UX/UI designers and cross-functional teams to deliver on time.

• Telephony Engineering: Design, build, and maintain the HookedCRM dialer using API driven interfaces. Implement BYOC (Bring Your Own Carrier) SIP trunking configurations and manage SIP endpoint provisioning. Build and optimize call routing logic: queues, ring groups, overflow rules, IVR flows, and failover handling.

• Real-Time Agent Experience: Build and maintain real-time agent dashboards using WebSockets or Server-Sent Events for live call status, queue depth, and agent availability.

• AI-Native Development: Use Claude, Cursor, GitHub Copilot, and MCP-connected development environments daily to accelerate iteration speed and code quality.

Qualifications

• Expertise in telephony technologies
• Expertise in Back-End Web Development and Software Development
• Strong Full-Stack Development skills, with the ability to effectively integrate front-end and back-end systems
• Hands-on AWS experience: EC2, Lambda, SQS, S3, RDS/Aurora, or equivalent cloud-native services.
• Active daily use of Claude, Cursor, GitHub Copilot, or equivalent AI coding assistants. Comfort working in MCP-connected IDE environments and agentic development workflows.
• Excellent problem-solving skills and ability to debug and optimize complex applications
• Strong communication and collaboration skills to work efficiently with diverse teams
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience