Full Stack Engineer (Customer Experience)

• We are looking for a Full Stack Engineer to be the technical backbone of our Customer Experience (CX) transformation
• You will build tools, integrations, and monitoring systems that enable our AI agents and human support team to resolve customer issues faster and more effectively
• This is a unique opportunity to work at the intersection of AI, customer experience, and software engineering - building solutions that directly impact hundreds of thousands of customers
• Create the integrations, AI tools, and MCP servers that give our AI agents secure, scope access to the tools needed to ensure customers have a world class experience
• Own the design and development of AI systems and tools that find and fix issues for customers
• Develop monitoring systems and dashboards to track AI performance and surface insights about customer issues
• Identify automation opportunities across the support team’s troubleshooting flows
• Collaborate with Software, Hardware, ML, and Operations teams to reduce the time to root cause and resolve issues, as well as prevent issues from happening again

Benefits

• Flexible PTO
• Paid parental leave
• Comprehensive medical insurance
• Your own Pod
• Pet-friendly offices
• Equity participation & periodic refreshes
• Fast career growth & salary progression
• Weekly fitness classes in our offices
• Work directly with founders and executives
• 5 in-person offices in NYC, Boston, SF, Shenzhen and Milan- Experience building tools, integrations, or automation systems - you must have built systems that use AI and used AI to build systems
• 5+ years of full stack engineering experience (Python, TypeScript/JavaScript, SQL)
• Excellent communication skills to work across engineering, product, operations, and CX teams
• Strong ability to work independently and unblock yourself - you don’t wait for others to solve problems
• Strong debugging skills and the ability to dive deep into complex technical issues
• Experience writing and implementing post mortems (or COEs)
• Strong Product and UX sense - there’s nothing worse than lousy internal systems
• Ability to leverage and orchestrate AI coding assistants effectively - you’ll be expected to use Claude, Devin, and similar tools daily
• Experience with customer support, SRE, or building chatbots is a plus
• Comfort with ambiguity and the ability to define structure in a fast-moving environment
• You have the desire to make an outsized impact as part of a rapidly growing, dynamic team
• You’re excited about the health and fitness technology space and the opportunity to measurably improve lives
• You love thinking about things from the customer’s perspective and trying to understand what motivates and drives decision making
• You are willing to roll up your sleeves and use whatever language or framework will best help you get the job done
• You have side projects outside of work that you’re excited to tell us about