Full stack .Net Developer

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Exp: 6years - 9years

Location: Chennai / Pune / Mumbai / Bangalore / Noida / Ahmedabad / Coimbatore / Dehradun

Np: Immediate Joiner to 15days

Key responsibilities

• Triage and resolve incidents from end users (case management, root-cause analysis, escalation).
• Apply configuration changes in Sales Cloud and CPQ (record types, page layouts, workflows/Flows, product/price updates, quote templates) following change-control procedures.
• Support CPQ quote creation, pricing/discount calculations, bundles, and approval processes; fix or reproduce quoting issues.
• Monitor and maintain data quality (de-duplication, imports, reconciliation with ERP/billing).
• Coordinate with developers, architects, and external vendors for complex defects or integrations.
• Run and validate deployments, manage sandboxes, and assist in release testing and UAT.
• Create and maintain support documentation, runbooks, and user-help articles; provide training and knowledge transfer to users.
• Track support metrics and contribute to continuous improvement (reduce ticket reopen rate, shorten resolution time).

Required technical skills

• Practical knowledge of Salesforce Sales Cloud configuration and administration.
• Hands-on experience with Salesforce CPQ (product model, price rules, quote templates, approvals).
• Familiarity with Salesforce Flow, basic Apex awareness (to troubleshoot with developers), and LWC/Aura context.
• Data handling skills (Data Loader, CSV imports) and basic understanding of APIs/integrations.
• Experience with ticketing systems (ServiceNow/JIRA) and release management processes.

Soft skills business capabilities

• Strong troubleshooting and analytical skills with customer-service orientation.
• Clear communication for working with business users and technical teams.
• Ability to prioritize, document steps clearly, and follow change-control policies.
• Comfortable working in an on-call or rotating support shift if required.

Job Location: Ahmedabad Bangalore Chennai Coimbatore Dehradun Mumbai Noida Pune

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