Full Time 1st Assistant Manager

Role Purpose:

Responsible for being a service leader in the store by leading store team members to deliver a consistent brand

experience and provide excellent service to all customers. Contributes to the achievement of store sales goals,

meets service and selling expectations and executes store operations standards. Consistently practices maurices

values to ensure an overall comfortable and safe working and shopping environment for all. Responsible for

overseeing the store and staff in the absence of maurices full-time management. Partners with the store leader in

recruiting, hiring, developing, and scheduling associates.

Company Values:

• People First – Think about the impact on associates and customers with any decision we make, contribute to

the development of others, be present in every conversation.

• Be Kind – Show respect for others, have a positive attitude, say thank you.
• Be Authentic – Provide helpful feedback, ask each other “why” and communicate clearly.
• Be Curious and Agile – Actively listen to encourage diverse perspectives, take smart risks, try new things.
• Work Smart & Have Fun – Simplify complexity, identify roadblocks, celebrate wins and achieve goals.

Key Responsibilities:

Sales Goals: Is aware and actively contributes to achieving store sales goals.

• Achieves Sales % to Plan
• Transaction improvement over LY
• Meets or Exceeds MCC/MYM Performance Goal
• Drives consistent improvement in Customer 1st Survey (NPS)

Customer Experience: Consistently leads, coaches, follows, practices, and executes selling activities through SMILE.

• Start with a Smile –welcome and connect authentically with all customers, treat a return as an opportunity for

an exchange.

• Moments that Matter – ask open-ended questions, suggest, show and sell outfit options, use the fitting

room as your stage.

• Inspire with Fashion – make it fun through knowledge and expertise, style outfits together and adapt

through customer objections.

• Leading with Loyalty – talk about loyalty with all customers, understand how to overcome objections.
• Everlasting Smiles – maximize final moments (x-store, thank you, share the survey, treat all transactions as a

positive experience.

Store Operations:

• Efficiently and accurately executes maurices Standard Operating Practices (SOP).
• Understands and executes all visual brand expectations.
• Consistently works scheduled shifts and maintains a flexible schedule to meet store needs.
• Adheres to all company policies and procedures, safety practices, and style guidelines.

Leadership:

• Maximizes SEL Segments by:

o Setting daily goals, determining and assigning tasks, and motivating the team.

o Ensuring work is accomplished on time, thoroughly and according to company standards.

• Trains and coaches team members and provides timely, open, honest, and direct feedback.
• Celebrates associate successes.
• Actively participates in LEAD and field training programs.
• Exercises good judgement and demonstrates professionalism. Understands and executes visual brand expectations.
• Networks, recruits and supports store leader with all hiring activities.
• Holds team accountable through follow up and ongoing communication with store leader.
• Opens and closes the store according to company policies.

Skills and Experience Requirements:

• Previous supervisory experience required, preferably in a retail environment.
• Strong selling and customer relationship building required.
• Proven ability to motivate others and develop strong teams.
• Ability to take initiative in making decisions.
• A willingness to relate to customers of all ages and backgrounds.
• High School Degree or GED preferred.

Unique Requirements

• Ability to work a flexible schedule.
• Ability to operate and use all equipment to run the store.
• Ability to operate computerized register system.
• Ability to follow direction and work with a sense of urgency in a fast-paced environment, while working

through competing priorities.

Physical Requirements - see physical requirements document.

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person