Full time Bartender

ABOUT NANCY SPAINS

Nancy Spains is a fast-growing hospitality business building some of the most vibrant, high-energy venues in the pub industry. We are passionate about delivering exceptional customer experiences, from the atmosphere in the room to the quality of every pint served.

With venues across London and Manchester and ambitious growth plans ahead, we have made it our mission to create places people want to return to again and again, supported by strong, confident teams who take real pride in what they deliver.

ROLE OBJECTIVE:

To deliver exceptional customer experiences through friendly, energetic and professional service, while developing the skills, standards and ownership required to progress within Nancy Spains.

ROLE PURPOSE:

The Full-Time Bartender is a long-term hospitality role for people who want to build a future with Nancy Spains. Bartenders in this bracket are expected to work full-time hours, usually around 35-40 hours per week, and show a clear appetite for learning, progression and responsibility.

They are at the heart of the Nancy Spains experience: delivering outstanding service, maintaining high operational standards, contributing to atmosphere and growing into the type of team member who can eventually support, train and lead others.

This role is not designed for people only seeking casual weekend work, minimal responsibility or a short-term stopgap job.

KEY ACCOUNTABILITIES:

The Bartender is accountable for:

• Delivering excellent customer service and guest experiences at pace.
• Maintaining high bar, venue and personal standards every shift.
• Following Company procedures and operational requirements consistently.
• Contributing positively to team culture, performance and training standards.
• Building the skills, confidence and ownership required for future progression.

KEY RESPONSIBILITIES

The below outlines the core responsibilities of the role. This list is not exhaustive and may evolve in line with business needs.

1. Culture & Energy

• Bring energy, enthusiasm, personality and professionalism to every shift.
• Help create the lively, welcoming and memorable atmosphere Nancy Spains is known for.
• Promote the Nancy Spains values through day-to-day actions and behaviours.
• Contribute positively to team morale, venue culture and guest experience.
• Show the confidence and maturity expected of someone who may progress into a senior role.
• Lead by example through attitude, work ethic, reliability and standards.

2. Ownership & Attitude

• Take responsibility for your section, service, standards and development.
• Arrive prepared, punctual and ready to contribute at full-time level.
• Demonstrate reliability, accountability and a positive attitude.
• Take pride in the quality of your work, your customer interactions and your improvement.
• Identify issues, solve what you can and raise what needs manager support.
• Actively seek feedback, apply it quickly and look to get better every week.

3. Role Fundamentals

• Deliver fast, friendly and professional service during both quiet and high-volume trading.
• Prepare and serve drinks accurately, efficiently and to Nancy Spains standards.
• Build strong product, venue, drinks and systems knowledge.
• Operate tills and payment systems accurately.
• Follow opening, closing and cleaning procedures.
• Complete daily checklists and assigned tasks to a high standard.
• Maintain cleanliness behind the bar and throughout customer-facing areas.
• Keep workstations organised, stocked and service-ready.
• Assist with stock rotation, replenishment and organisation.
• Ensure glassware, stock and service areas remain ready for trading.
• Follow all licensing, hygiene, health and safety and Company procedures.

4. Customer Interaction

• Create positive and memorable interactions with customers.
• Deliver excellent service during busy, loud and fast-paced trading periods.
• Build rapport with customers and represent the Nancy Spains brand positively.
• Handle customer concerns calmly, professionally and appropriately.
• Maintain a visible presence on the floor and contribute to the overall customer experience.
• Use personality with judgement, knowing when to create craic and when to focus on standards.

5. Thinking on Feet & Team Fit

• Support teammates during busy service periods and step in where needed.
• Communicate effectively and respectfully with colleagues, managers and door staff.
• Adapt quickly to changing priorities, customer demands and service pressure.
• Maintain composure during high-volume trading periods.
• Work collaboratively to ensure shifts run smoothly.
• Support new team members and show early signs of being someone others can rely on.

Key Relationships

• Internal: Assistant General Manager, General Manager, venue teams, Operations team and Head Office support functions.
• External: Customers, suppliers and other business partners as required.

Scope of Role

• Plays a key role in delivering the customer experience within an assigned Nancy Spains venue.
• Supports the day-to-day operation of the venue at full-time level.
• Works as part of a wider team to deliver Company standards.
• Contributes directly to venue atmosphere, service standards and customer satisfaction.
• Provides a foundation for future development and progression opportunities within the business.

Ways of Working

The Bartender is expected to:

• Bring energy, enthusiasm and ambition to every shift.
• Take pride in delivering excellent service and maintaining strong standards.
• Show curiosity, initiative and a willingness to learn new skills.
• Work collaboratively and support colleagues during pressure points.
• Take ownership of responsibilities without needing constant direction.
• Be open to feedback, coaching and continuous development.
• Thrive in a fast-paced hospitality environment and actively work towards progression.

What Success Looks Like at Nancy Spains

Pride:

You care about the quality of your work. From pouring pints properly to keeping your section clean and organised, standards matter.

Energy:

You bring personality, pace and positivity to every shift. Your energy contributes directly to the atmosphere of the venue.

Growth:

You are willing to learn, improve and develop within the Company. You take feedback positively and look to get better every week.

Teamwork:

You support your team during busy service and communicate well under pressure. Strong shifts happen when everyone works together.

Ownership:

You take responsibility for your section, your service, your standards and your progression without needing constant direction.

Craic!:

You help create the atmosphere Nancy Spains is known for - welcoming, lively, authentic and fun. You bring the craic while still protecting standards.

Other Duties

This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list of duties. Responsibilities may reasonably change from time to time to reflect the needs and growth of the business.

This job description should be read alongside the employee's contract of employment and the Company handbook.

Pay: £13.00 per hour

Benefits:

• Company pension
• Employee discount
• Flexible schedule
• Sick pay
• Store discount

Application question(s):

• What draws you to Nancy Spains?
• What can you bring to Nancy Spains that is unique?
• Are you looking to progress in hospitality?

Work Location: In person