Full time Client Experience Coordinator

Full Time Client Experience team Coordinator

Joybody Physio & Pilates | Delta, BC

Joybody Physio & Pilates is growing! We’re opening our second location in Delta, and we’re looking for a warm, organized, and energetic full time Clinic Admin to help us bring the Joybody experience to a new community.

Joybody is a women focused physiotherapy and Clinical Pilates clinic built around exceptional care, movement, and community. Our clinics are warm, welcoming, and personal, and we care deeply about making every client feel supported from the moment they walk through the door.

This is an exciting opportunity to join us at the very beginning of our Delta location and play a key role in helping build the clinic from the ground up.

The Role

As our Delta Clinic Admin, you’ll be the friendly face of Joybody and an important part of creating an exceptional client experience.

You’ll work closely with our clinical team and leadership to keep the clinic running smoothly, support our clients, and help create the welcoming environment Joybody is known for.

This is a full time, hourly position with full time hours and a mix of front desk, client care, scheduling, and clinic administration.

What You’ll Do

Client Experience

• Welcome every client into the clinic with warmth and care
• Answer phone calls, emails, and client questions
• Help clients with bookings, rescheduling, payments, and general inquiries
• Support new clients through their first visit and onboarding
• Create a positive and welcoming clinic environment

Scheduling & Clinic Flow

• Manage the daily schedule and appointments
• Coordinate bookings, cancellations, waitlists, and follow ups
• Help keep practitioner schedules organized and running smoothly
• Communicate with the clinical team throughout the day

Administration

• Use Jane App for scheduling, client management, and clinic administration
• Assist with direct billing, payments, invoicing, and documentation
• Keep the clinic organized, stocked, and looking its best
• Help coordinate supplies, maintenance, and day to day clinic needs
• Support clinic events, community initiatives, and other projects as we grow

Growing With Joybody
Because this is a brand new location, no two days will look exactly the same. You’ll have the opportunity to help us establish systems, improve the client experience, and shape what the Delta clinic becomes.

As Joybody continues to grow, there will also be opportunities to take on additional responsibilities and grow within the company.

Who You Are

You’re someone who:

• Has 1 to 2+ years of experience in administration, customer service, hospitality, healthcare, or a similar client facing role
• Is warm, personable, and genuinely enjoys helping people
• Is organized and able to confidently multitask
• Has strong communication skills and attention to detail
• Is comfortable working independently and taking initiative
• Enjoys being part of a small, growing team
• Is reliable, positive, and brings good energy to the workplace
• Is interested in physiotherapy, Pilates, wellness, or women’s health
• Has experience with Jane App or similar booking software, or is eager to learn

Most importantly, we’re looking for someone who cares about people. You don’t need to know everything on day one. We want someone who is excited to learn, contribute, and grow with us.

Why Join Joybody?

• Be part of opening and growing a brand new Joybody location
• Full time hours with the opportunity to grow with the company
• Work alongside a supportive and passionate clinical team
• Join a company that genuinely values client experience and team culture
• Be part of a growing women focused healthcare and movement brand
• Have a meaningful role in shaping the culture and experience of our Delta clinic
• Opportunities for increased responsibility as Joybody continues to expand

Apply

If this sounds like you, we’d love to hear from you.

Please send your resume and a short note telling us a little about yourself and why you think you’d be a great fit for Joybody to [email protected].

We’re so excited to bring Joybody to Delta and would love to have you be part of the beginning.

Pay: $19.00-$21.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Flexible schedule
• On-site parking

Work Location: In person