Full Time Customer Service Advisor

Customer service advisor

• Small office based job
• Customer service
• Romford
• No weekend work

Role Description
We are looking for a Customer Service Representative to join our Oakhouse team at our site in Romford.

This position is for 39 hours per week, working 9-5 Monday to Thursday and 9-4 Friday.

As a customer service representative, you will be making and receiving customer calls to take food orders, promote our services, answering questions and resolving issues for both our existing and potential customers.

This role will be office based. You will be working in a fun, vibrant and friendly environment.

Key Accountabilities

• Follow the order inputting process, confirming details such as, Delivery date day and time slot, products ordered, final totals and value.
• To receive and input brochure enquiries, then converting these enquirers to customers.
• To make courtesy calls to enquirers (ENQ’s) to confirm they have received their brochures and ask what they would like to order, using our introductory offers etc - Recording results on the SAP system
• Ring back customers received via Messages Alerts, E-mail, Web, Post and Drivers, confirming details and looking for any sales opportunities.
• Manage sales on allocated rounds, working with the manager and drivers to achieve set targets. Participating in promotions and activity to maximise Conversion and Retention of customers. Recording results and monitoring these against targets. Managing customer call frequency to maximise results.
• Completing all Daily ‘Activities’ (reminder calls) looking for opportunities for those extra sales. Reporting to the manager if any routines cannot be completed.
• Be familiar of all rounds, drivers, delivery days and time slots. Getting feedback from drivers and customers of any delivery issues and passing these onto your manager.

Skills and Experience

• Previous experience within a customer service role preferable but not essential
• Must be computer literate
• Be able to work on own initiative but also part of a team
• A good communicator on the phone and via email correspondence
• Good attention to detail
• Due to the location of the office it would be beneficial for you to have your own mode of transport as public transport only runs every hour and a half to our location

Pay: £14.00 per hour

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person