Full-Time Customer Service Associate

Full-Time Customer Service & Sales Associate

Roath's Pawn Shop – Surrey, BC

$20/hour starting wage + bonuses averaging approximately $24/hour total compensation*

Roath's Pawn Shop is one of British Columbia's largest and longest-established pawnshops. We're a family-run business that has been serving the Surrey community for generations.

We're looking for a dependable, outgoing person to join our team in a permanent, full-time position.

Pay & Schedule

• $20/hour starting wage
• Quarterly performance bonuses
• Annual Christmas bonus
• With our bonus program, employees have historically averaged approximately $24/hour in total compensation*
• Approximately 40–45 hours per week
• Overtime paid when applicable
• Every Sunday off
• One additional weekday off each week
• Full-time, year-round employment
• Employee merchandise discounts

*Average total compensation is based on historical bonus payments and is not guaranteed. Actual bonuses vary based on performance and company results.

The Job

This is a busy, customer-facing retail position where you'll help people buy, sell and borrow against a wide variety of merchandise.

No pawnshop or jewellery knowledge is required — we provide hands-on training.

Your day-to-day responsibilities will include:

• Helping customers with sales, purchases and pawn loans
• Providing friendly, professional customer service
• Processing cash, debit and other transactions accurately
• Learning how to evaluate a wide variety of merchandise
• Answering customer questions in person and over the phone
• Entering customer and transaction information into our computer system
• Pricing, organizing and displaying merchandise
• Keeping the sales floor clean and organized
• Following company procedures for cash, merchandise and transactions

You'll work with everything from electronics and tools to watches, collectibles, jewellery and other merchandise. You don't need to be an expert — we'll teach you what you need to know.

What We're Looking For

Experience is helpful, but reliability, attitude and willingness to learn matter more to us.

You should:

• Be at least 18 years old
• Be dependable and punctual
• Be comfortable talking with customers
• Have good basic computer skills
• Be comfortable handling cash
• Be organized and pay attention to detail
• Be willing to learn
• Work well as part of a team
• Be comfortable working in a busy retail environment

Previous retail, sales, cash-handling or customer-service experience is an asset, but pawnshop and jewellery experience are not required.

Physical Requirements

This position involves frequent standing and walking, occasional use of a ladder, and lifting items weighing up to approximately 40 lbs.

Why Roath's?

We're an established family business offering steady full-time hours, every Sunday off, paid overtime and a strong employee bonus program.

If you're dependable, good with people and looking for stable full-time work where good performance is rewarded, we'd like to hear from you.

To apply, email your resume to [email protected].

Pay: $20.00-$24.00 per hour

Benefits:

• Dental care
• Designated paid holidays
• On-site parking
• Paid time off
• Store discount
• Vision care

Work Location: In person