Full-Time Customer Service Rep

At Farmers & Merchants Savings Bank we pride ourselves on building strong, lasting relationships with our customers. We are looking for an energetic and reliable Customer Service Representative to join our team. This individual would work between the Nichols, Riverside and Lone Tree branch locations.

If you’ve got a passion for people and the desire to succeed, a position at F&M Bank is for you!

What We Offer:

• Competitive pay
• Full benefit package including medical, dental, and vision insurance options through Iowa Bankers
• Paid time off and holidays
• Retirement plan with company match
• Ongoing training and opportunities for career growth

Primary Responsibilities:

• Greet customers and provide prompt, friendly service
• Accepts checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into system
• Cashes checks and processes withdrawals
• Opens new accounts, certificates of deposit, safe deposit boxes and gift cards for both consumers and businesses
• Processes loan payments
• Balance a cash drawer at a rate of 95% or higher
• Maintain a high level of confidentiality and compliance with all bank policies and regulations
• Remain educated on the complete bank line of products and services
• Identifies fraudulent activity
• Assists with night depository and vault duties

Requirements:

• High School Diploma or equivalent required
• Previous customer service, retail, or banking experience is a plus
• Strong communication skills
• Basic working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Ability to work an average of 40 hours per week
• Available to work any shifts Monday through Friday, with rotating Saturday mornings
• Always maintain professional appearance and behavior
• Strong customer service skills and ability to work with all types of customers
• Must be a team player and willing to jump in to assist with any special projects, etc.

EEO Statement: Farmers & Merchants Savings Bank is an Equal Opportunity Employer