Full-Time Customer Service Representative

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Position: Customer Service Representative/Bank Teller - Full Time Location: Sandusky, OH Job Id: 121 # of Openings: 1

GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in counties of Lucas, Ottawa, Sandusky, Wood, Fulton, Erie and the Michigan County of Monroe. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Fremont, Maumee, Millbury, Oregon, Perrysburg/Rossford, Port Clinton/Catawba, Sylvania, Downtown Toledo, and coming soon to Sandusky, Ohio.

GenoaBank has always been driven to serve each community’s financial needs and continues to provide the same friendly, personal service it has since day one.

Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 120 years! GenoaBank. Taking your banking needs personally.

Customer Service Representative/Bank Teller - Full Time Position Summary Provides a variety of customer savings, checking and credit account transactions, as well as customer services. Responsible for comprehensive, prompt and efficient customer transactions. Responsible for promoting other banking products to customers as well as opening new accounts during high volume periods. Balances cash drawer at end of shift and compares totaled amount to computer generated proof sheet.

Teller Activities Essential Duties & Responsibilities:

• Completes customer transactions including daily deposit account transactions, loan payments and night deposits.
• Process customer orders for cashiers checks.
• Provide access to safe deposit boxes following specialized procedures.
• Process ATM transactions and maintains appropriate levels of available cash.
• Balance currency, coin and checks in cash drawer at end of shift.

Customer Service

• Respond to customer questions and follow through on customer requests.
• Answer incoming calls in the absence of branch receptionist.
• Direct customers to appropriate personnel.

Sales

• Match customer and potential customer needs to bank products and services.
• Makes referrals to appropriate personnel.
• New Account Representative:
• Open new checking, savings, CDs and all other deposit accounts for customers during high volume periods or in the absence of the Assistant or Branch Manager.

Other Functions

• Assists Lead Customer Service Representative in vault duties, pack bundles, etc.
• Filing as needed including signature cards, ATM applications, maintenance forms, etc.
• Order checks and other customer requested items as needed.
• Maintains compliance and required compliance training with all banking laws, acts, regulations and bank policies and procedures.
• Any other duties and/or projects as assigned by Management.

Requirements & Qualifications

• Education: High School Diploma
• Experience: Cash handling and customer service experience preferred.
• Specific Skills: Strong communication skills; cash handling experience; proficient computer skills.
• Specialized Knowledge, Licenses, etc.: none
• Supervisory Responsibility, if any: none
• Working Conditions: Required to stand regularly; seating provided. Shifts scheduled during banking operating hours: Monday thru Thursday 8:00 AM -5:00 PM, Friday 8:00 AM - 6:00 PM, Saturday 8:00 AM -12:00 PM.

GenoaBank offers excellent benefits to our full time employees. We pay 100% of the premium for the employees medical, dental, vision, long-term disability, short-term disability, and life insurances. In addition, we offer a 401(k) plan and match 50% up to 8% with an additional 4% profit sharing, an Employee Stock Purchase Plan, and generous paid time off.

EOE/AA

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