Full-Time Front Desk Receptionist

Key Responsibilities

Deliver Exceptional Customer Service

• Create a welcoming and supportive environment by engaging with members in a warm, friendly, and professional manner.
• Build strong relationships with members and contribute to a positive studio experience.

Manage Check-Ins & Check-Outs

• Greet and check in members efficiently to ensure smooth access to the classes.
• Manage member arrivals, departures, and class attendance.
• Assist with daily front desk and administrative duties.

Handle Member Enquiries & Feedback

• Respond promptly to member enquiries and provide helpful information.
• Listen to member feedback and resolve concerns effectively, escalating issues when necessary.

Support Sales & Studio Growth

• Promote and upsell memberships, membership packs, services, and retail products.
• Conduct guided tours for prospective members and introduce them to the facilities and services.
• Build strong customer relationships to support member retention and studio growth.

Maintain Studio Cleanliness & Presentation

• Help keep the studio clean, organized, safe, and welcoming at all times.
• Monitor the studio environment and ensure safety standards are maintained.
• Identify and report maintenance or equipment issues promptly.

Opening & Closing Operations

• Perform opening and closing routines to ensure the studio is properly prepared for members.
• Support smooth day-to-day studio operations and ensure the front desk and facilities are ready for use.

Inventory & Stock Management

• Assist with stock counts and inventory management for retail products, consumables, and studio assets.
• Monitor stock levels and report replenishment needs when required.

Be a Team Player

• Work closely with the wider team to support daily studio operations.
• Take on additional responsibilities as needed and contribute to a positive, collaborative team culture.

Requirements & Preferred Competencies

• Singapore Citizen or Permanent Resident (PR)
• Good command of English, both spoken and written
• Strong communication and interpersonal skills
• Positive attitude, professional manner, and willingness to learn
• Customer-focused with a genuine interest in helping people
• Comfortable with sales and promoting memberships and services
• Able to work on weekends
• Prior customer service, hospitality, retail, or sales experience is a plus