Full time guest service agent

Job Overview
We are seeking a dedicated Full-Time Guest Service Agent to join our hospitality team. This role is essential in delivering exceptional guest experiences through professional customer service, efficient front desk operations, and seamless guest relations. The ideal candidate will possess strong communication skills, a welcoming demeanor, and a passion for hospitality. Experience in hotel or resort environments is preferred, along with multilingual abilities to serve a diverse clientele. This position offers an opportunity to grow within the hospitality industry while providing top-tier guest services.

Responsibilities

• Greet and assist guests during check-in and check-out processes with professionalism and courtesy
• Manage multi-line phone systems, handle reservations, cancellations, and guest inquiries efficiently
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Maintain accurate guest records and ensure all guest requests are addressed promptly
• Handle night audit procedures and reconcile daily financial transactions accurately
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Uphold excellent phone etiquette and communication standards at all times
• Assist with guest relations issues to resolve concerns swiftly and effectively
• Support front desk operations during peak hours or staff shortages as needed

Experience

• Previous experience in hotel front desk operations, or guest services within a resort or hotel environment is highly desirable
• Bilingual skills or multilingual capabilities are considered a strong asset for serving diverse guests
• Familiarity with hotel management software and multi-line phone systems is preferred
• Strong customer service skills with the ability to handle challenging situations professionally
• Knowledge of hospitality management principles and guest relations best practices
• Experience working night shifts or overnight audits is advantageous but not mandatory

This role offers an engaging environment where hospitality excellence is valued. Candidates should demonstrate a genuine passion for guest service, excellent communication skills, and the ability to work effectively in a fast-paced setting.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

People with a criminal record are encouraged to apply

Work Location: In person