Full-Time Guest Service Agent

Full-Time Guest Service Agent | Homewood Suites by Hilton, Historic Downtown Charleston

Looking for a place where your hard work gets noticed and your ideas matter? Want to build a career in hospitality with a company that has hotels across the country? Homewood Suites by Hilton in Historic Downtown Charleston is hiring a Full-Time Guest Service Agent, and we'd love to meet you.

ABOUT THE ROLE

As a Guest Service Agent, you're the first face our guests see and the person who sets the tone for their whole stay. You'll welcome guests, handle check-ins and check-outs, manage reservations, and solve problems with warmth and professionalism. If you enjoy helping people, staying calm when things get busy, and making someone's day a little better, you'll fit right in.

JOB DUTIES

The duties of this position include, but are not limited to, the following:

• Greet all arriving guests and check them in following hotel standard operating procedures and the Property Management System.
• Check guests out, review their folios, and resolve any billing questions.
• Provide guests with information about the hotel, its amenities, and the local area.
• Answer all incoming phone calls promptly and professionally, and take or transfer messages as needed.
• Make, modify, and cancel reservations accurately.
• Schedule and confirm guest wakeup calls.
• Respond to guest requests, questions, concerns, and complaints, and follow up to make sure they are resolved.
• Report guest issues and maintenance needs to the right department and follow up as needed.
• Communicate with all hotel departments as needed throughout the shift.
• Count, balance, and maintain an assigned cash drawer, and accurately record all receipts and transactions.
• Audit and balance reports from the day shift.
• Complete all tasks on the shift checklist and verify that all shift work is finished before the shift ends.
• Prepare and email the shift report to all team members.
• Keep the front desk, lobby, and work areas clean, organized, and stocked.
• Follow all hotel policies on guest privacy, safety, security, and cash handling.
• Train and mentor new employees when assigned, including showing them hotel procedures and the Property Management System.
• Cover other front desk shifts, or assist other departments, as business needs require.
• Perform other duties as assigned by management.

SCHEDULE AND REQUIREMENTS

• This is a fulltime position. Availability to work evenings, weekends, and holidays is required.
• Must be able to stand for long periods and occasionally lift up to 50 pounds.
• Must be able to handle cash accurately and use a computer and the Property Management System.
• Strong communication skills and a friendly, professional attitude are a must.

WHAT WE OFFER

• Competitive pay
• Health, dental, and vision insurance, plus supplemental coverage
• Paid vacation and holiday pay
• 401(k)
• Real opportunities for development and promotion
• An uncapped employee referral bonus program
• A familyfocused culture where you're treated like part of the team

WHO WE'RE LOOKING FOR

You're friendly, dependable, and comfortable working with people. You can think on your feet, stay organized, and handle a busy desk without losing your smile. Hotel or customer service experience is a plus, but we're happy to train the right person.

Ready to start your hospitality career in one of the most beautiful cities in the country? Apply today!