Full Time Host/Server Assistant- Equipment Room

Summary

The Opportunity:

A Host or Hostess will welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service. This role is hybrid where you will be trained as a host and server assistant to better support the Equipment Room team as a whole.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye

Who We Are:

We look forward to welcoming you to our private basement hideaway – in the old equipment room beneath the Hotel Magdalena on Music Lane. Here you will find an intimate space that houses one of Austin’s most special record collections played on custom vintage hi-fi equipment. Blending Japanese Jazz Kissa culture with our Texas take – Equipment Room feels like a wholly new, yet very familiar experience. It’s the place we’ve been dreaming of for quite some time.

We’re Proud to Offer Exceptional Benefits, which Include:

Medical, Dental, Vision, 401K with company match

Free room nights, Discounted and Friends & Family Room Rates

Generous Paid Time Off

Work-life benefits including wellbeing initiatives such as a complimentary Headspace

Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary

• Provide guests with menus

• Greet guests and seat them at tables or in waiting areas

• Assign patrons to tables suitable for their needs

• Inspect dining and serving areas to ensure cleanliness and proper setup

• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints

• Receive and record patrons' dining reservations using Resy.

• Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed

• Inform patrons of establishment specialties and features

• Direct patrons to waiting areas such as lounges

• Operate cash registers to accept payments for food and beverages (if applicable)

• Prepare cash receipts after establishments close

• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service

• Help hire and train other Hosts and Hostesses

• Assist in planning functions or other special events and services

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications:

• High School diploma or general education degree (GED). College Degree preferred

• Six (6) months related experience in hospitality or service industry

• Must be able to speak, read, write and understand the primary language(s) of the workplace

• Ability to understand other computer programs (i.e. Property Management System)

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.