Full time hotel receptionist

Job Summary
We are seeking a professional and welcoming Hotel Receptionist to join our team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a friendly demeanour, and the ability to handle guest enquiries efficiently

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage guest reservations, cancellations, and modifications accurately
• Provide information about hotel facilities, services, and local attractions
• Handle guest enquiries via phone, email, or in person with professionalism and courtesy
• Maintain accurate records of guest details and billing information
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved promptly
• Process payments securely using the hotel’s booking system
• Uphold high standards of phone etiquette and guest service at all times
• Address guest complaints or concerns promptly, escalating issues when necessary
• Assist with administrative tasks such as filing, data entry, and reporting as required

Experience

• Previous experience in hotel reception or customer service roles is preferred but not essential; training will be provided
• Knowledge of hotel management software systems is advantageous
• Proven ability to deliver excellent guest services in a fast-paced environment
• Strong organisational skills with attention to detail
• Excellent communication skills, both verbal and written, with a professional phone manner
• Familiarity with hospitality standards and procedures is beneficial

This role offers an opportunity to work in a dynamic environment where guest satisfaction is paramount. We value professionalism, friendliness, and dedication in our team members.

The role is full time and will require shift work. You will work 5 days over 7, early shift is from 7am until 3pm and late shift is 2.30pm until 10.30pm

Pay: £12.88 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Work Location: In person