Full Time Luxury Sales Executive

Store Manager – Diamond Heaven

Job Description:

Diamond Heaven are an award-winning national leader in omnichannel diamond jewellery sales. We are committed to offering not only the finest range of diamond jewellery, but also the highest customer service in the industry.

Our new showrooms are modern, sleek and minimalist, with a focus on customer experience, customisation and one-to-one, appointment-only service.

We are seeking a full-time Store Manager to lead our showroom team, drive sales performance and make sure the store runs smoothly day to day.

Salary is in line with industry standards, along with an attractive commission and bonus structure.

The role:

As Store Manager, you’ll lead from the front on the shop floor and be responsible for:

• Driving sales: setting the pace for the team, coaching staff to convert, and making sure the store hits its targets
• Lead Generation: making sure every team member is actively engaging customers browsing our windows and turning footfall into appointments and sales
• Admin and operations: keeping on top of store admin, including rotas, paperwork, stock processes, CRM and EPOS records, so nothing falls behind
• Team leadership: motivating, training and developing your team, and holding everyone to a high standard of customer service and presentation
• Customer experience: making sure every customer gets a warm welcome and an exceptional, personal service
• Visual standards: keeping the showroom and displays immaculate at all times

Essential skills:

• Proven experience leading a retail sales team
• Sales focused, with a track record of hitting targets
• Confident on the shop floor, leading by example with customer approach
• Highly organised, with strong attention to detail and admin
• Able to motivate and coach a team in a fast-paced environment
• Excellent customer service
• Well presented and professional
• Solutions-focused
• CRM / EPOS system experience beneficial

Please note that applicants must be able to work weekends, as these are our peak times of business.

If you’re a driven leader who loves sales and building a great team, we would love to hear from you!

Job Type: Full-time, Permanent

Benefits:

• Company pension
• Commission and bonus scheme

Experience:

• Retail management: 2 years (preferred)
• Sales: 2 years (preferred)

Job Type: Full-time

Pay: £29,000.00-£31,000.00 per year

Benefits:

• Company pension

Experience:

• Sales: 1 year (preferred)

Work Location: In person