Full Time Member Service First Shift

Benefits:

• Black Card Membership
• 40 hrs PTO (after one year full-time)
• Health, Dental, Vison available (full time)
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement

Full-Time/Part-Time Member Services Representative

Your responsibilities will include but are not limited to:

Customer Service/Front Desk Activities:

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Opening shift daily - 6 AM - 2PM
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage and/or merchandise purchases on the point-of-sale (POS) system.
• Utilize POS system to assist with new memberships, change of address, and billing or payment questions.

Club Cleanliness and Maintenance:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Equipment cleaning is done daily as per assigned units.
• Regular restroom and wet area cleaning and stocking.

Qualifications:

• 6-12 months of Customer Service experience is preferred. High school diploma/GED equivalent required.
• Must be 18 years of age or older.
• Above average computer proficiency with an eye for accuracy.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the member and team’s expectations.

Physical Demands/Requirements:

• Continuous standing and/or walking during shift.
• Continuous interactions with members on the phone and in person.
• Must be able to lift up to 75 lbs.
• Will encounter toxic chemicals (ph.-balanced cleaning supplies) daily.
• Will be working alone for early part of shift.

Why you should join the Planet Fitness team!

• Planet Fitness’s mission is to create a healthier planet. As a Planet Fitness team member, you contribute to changing people’s lives every day
• Work hard and play hard with an amazing group of talented, dynamic team members.!
• Medical Insurance available (80/20 split for full-time)
• Dental/Vision Insurance (available)
• 40 hours Paid Time Off (PTO)/24 hours Sick Time (after one year full-time)
• Free Black Card Membership
• Flexible scheduling
• Training and uniforms provided
• Continuous paid training.
• Advancement available

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.