Full Time Member Service Representative/Teller

Job Summary

Growing $240+ million credit union is seeking exceptional individuals who are organized, accurate, self-motivated, and service oriented to work in our Leader Heights office. As a Member Service Representative/Teller, you'll be the friendly face and trusted advisor for our valued members. In this role you will handle daily banking transactions, provide exceptional customer service, and promote our financial products and services to help members achieve their financial goals. Your enthusiasm and attention to detail will drive positive experiences and foster lasting relationships within our community. This position offers an exciting opportunity to develop your skills in banking, sales, and relationship management while making a meaningful impact.

Duties

• Process a variety of banking transactions including deposits, withdrawals, cashing checks, and loan payments with accuracy and efficiency.
• Deliver outstanding customer service by greeting members warmly, answering inquiries, and resolving issues promptly.
• Promote and cross-sell financial products such as savings accounts, loans, and credit cards to meet member needs and enhance their financial well-being.
• Identify opportunities for cross-selling additional services or accounts to deepen member relationships.
• Detect and prevent potential fraud or suspicious activity through vigilant monitoring of transactions and account activity.
• Manage cash handling responsibilities with precision, ensuring proper cash management, and adherence to security protocols.

Skills

• Strong customer service skills with the ability to build rapport and trust quickly
• Strong cash handling
• Ability to perform basic math accurately using 10 key typing skills for quick calculations.
• Understanding of fraud prevention techniques to safeguard member accounts and assets.
• Excellent communication skills for explaining banking products and services clearly and confidently.

This role is perfect for motivated individuals eager to begin or grow their career in the financial services industry. We value energetic team players who are committed to delivering exceptional service while expanding their knowledge of banking operations. Previous experience is preferred, but not required.

Begin your credit union experience where members truly are number one!

Pay: From $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Prescription drug insurance
• Vision insurance

Education:

• High school or equivalent (Required)

Work Location: In person