Full time Night Auditor

Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at our hotel. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional guest experiences. The ideal candidate will possess strong communication skills and a passion for hospitality management, contributing to our commitment to outstanding guest relations.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, providing excellent customer service.
• Manage check-in and check-out procedures efficiently, ensuring accuracy in guest accounts.
• Handle reservations, cancellations, and modifications through our hotel management system.
• Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
• Maintain the front desk area in an organized and professional manner.
• Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
• Utilize phone systems effectively to manage incoming calls and relay messages to appropriate staff members.
• Collaborate with other departments to address guest needs and enhance their stay.

Skills

• Previous experience in hotel or resort front desk operations is preferred but not needed.
• Strong understanding of hospitality management principles and practices.
• Excellent guest relations skills with the ability to handle complaints gracefully.
• Familiarity with hotel management software is a plus.
• Proficient phone etiquette and communication skills are essential for effective guest services.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong organizational skills with attention to detail in managing reservations and guest information.

Join us in delivering exceptional experiences that leave lasting impressions on our guests!

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person