Full time Operations Associate

Bay Padel is hiring Operations Associate Team Members in Sunnyvale, California

About Bay Padel

Bay Padel is the Bay Area's fastest-growing padel, pickleball, and wellness club, with locations across San Francisco and the South Bay. We exist to build a professional, inspiring environment where people of all backgrounds can connect, grow, and find belonging through the consistent pursuit of excellence, community, and personal elevation.

We are building a place where members come to compete, improve, and belong, and where the team behind the experience takes as much pride in the details as the players do on the court. As we expand across California, we are looking for people who share that standard.

About the Role

The Operations Associate is responsible for delivering a high-quality daily experience at Bay Padel. This is a front-desk–facing role and the first point of contact for members and guests, with ownership over club presentation, inventory, and smooth daily operations. The role also plays a key part in building community and ensuring a welcoming, well-run club environment.

Key Responsibilities

Member Experience & Front Desk

• Serve as the primary front desk contact for members and guests
• Create a welcoming, professional, and community-driven environment
• Manage court bookings, memberships, POS transactions, and member accounts via PlayByPoint
• Handle inquiries, calls, billing questions, and issue resolution with care and urgency
• Build relationships with members and actively promote programs, leagues, and events

Outreach

• Proactively reach out to members and prospects (calls/texts) to fill open courts, book reservations, and convert first-time visitors into repeat bookings
• Organize and fill open play sessions and games by matching players to available courts and skill levels

Club Operations & Facility Ownership

• Maintain high standards of cleanliness, organization, and club presentation
• Conduct regular walkthroughs and address operational issues proactively
• Coordinate with vendors and escalate maintenance issues when needed
• Ensure storage areas, equipment, and supplies are organized and maintained

Inventory Management

• Conduct monthly inventory counts (pro shop, food & beverage) and report results
• Receive, verify, and organize incoming deliveries
• Monitor stock levels and flag replenishment needs

Events & On-Site Support

• Support execution of club events during scheduled shifts
• Assist with setup, breakdown, and real-time operational needs
• Ensure smooth guest experience during events

Operations & Improvement

• Identify opportunities to improve workflows and member experience
• Support implementation of new processes and systems

What We’re Looking For

• Available at least 16 hours per week
• Conversational English
• Based in the Bay Area
• Customer-focused and team-oriented
• Bonus: experience in sales or the sports industry

Job Types: Full-time, Part-time, Temporary, Contract

Base Pay: From $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What sport experience do you have, if any? (Sports you play, have coached, or experience working in the sports or fitness industry.)
• When are you available to start?
• What days and times are you generally available to work?
• Why are you interested in working at Bay Padel?

Work Location: In person